Help Desk Specialist II

REQ-25-J-0377
Help Desk Specialist II
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
Performance shall include:
Software installation and support of commercial software and related upgrades.
Update solutions database with applicable resolutions.
Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
Monitors and enforces all IT policies and procedures.
Assist with setting up new users in IDAM and multiple level security LDAP profiles.
Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
CLEARANCE:
• TS/SCI- REQUIRED
• Eligibility for access to Special Access Program Information
• Willingness to submit to a Counterintelligence polygraph
EDUCATION:
• BS degree in Computer Science, Information Technology or equivalent experience
MANDATORY EXPERIENCE:
• Minimum of five (5) years of experience in information technology or a related field
CERTIFICATIONS:
• Must meet position and certification requirements outlined in DoD Directive 8570.01-M for
Information Assurance Technician Level 2 within 6 months of the date of hire
BENEFITS:
We offer a competitive compensation package including a generous PTO and Flexible holiday package, tax-free healthcare cost reimbursement, and an immediate vesting 401K with 4% matching.

Skills
TypeScript

Experience
2-5 yrs

Employment type
Full-Time

Work arrangement
No