Building Manager (Johns Hopkins Facilities and Real Estate)

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We are seeking a Building Manager who will be responsible for the day-to-day operations of, and facilities support to designated critical facilities. This person is the primary liaison for the Point of Contact (POC)’s for the designated critical facilities and lead coordinator with Johns Hopkins Facilities & Real Estate (JHFRE) for all facility needs including service requests; facility support services (custodial and ground maintenance); facility maintenance (planning and scheduling); facility improvements and event support. This individual will follow designated workflows/processes established for the designated critical facilities and will provide recommendations/changes to the process(es) as needed. Even though this is a non-supervisory position, the Building Manager will work with JHFRE staff to ensure all customer requirements and service levels are met.
Specific Duties & Responsibilities
Acting as a point of contact for customers in assigned facilities
Provides prompt and courteous service to tenants, addressing their needs and concerns while ensuring their satisfaction.
Ability to develop strong positive relationships with customers, facility staff and contractors; Resolves resident/tenant relation issues.
Experience in commercial and residential property management and in higher education/campus setting is preferred.
Must possess proven track record of successful facility management experience and knowledge of facility maintenance and customer service.
Must have strong personnel management and organizational skills.
Acts as primary liaison between facility POC’s and JHFRE.
Ability to independently establish priorities, manage time effectively, and fulfill assigned objectives and projects.
Ability to respond to and resolve unexpected problems and handle priority changes in a fast-moving, fluid environment.
Maintains the operability, readiness, security and appearance of critical facilities; Demonstrated understanding of facility operations, ability to read blueprints, ability to interact/partner with Custodial, Maintenance and Public Safety teams, etc.
Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and custodial operations in assigned areas.
Monitors the curb appeal of all sites on a regular basis.
Works with JHFRE Facility Operations to ensure entranceway, common area, and lobby maintain a professional appearance.
Ensures all spaces within the designated critical facilities are fully functional including overseeing maintenance, cleaning, and facility upgrades.
Meets regularly with POCs for the critical facilities to address building concerns, schedules work, discusses upcoming projects and inform them of anything that may affect them.
Coordinates with occupants and JHFRE for all service requests as well as facility improvements.
Helps develop and direct Building Emergency Action plans and evacuation procedures.
Maintains contact list for POC’s of the designated critical facilities.
Coordinates and oversees support for events in the critical facilities.
Coordinates an escort and/or accompanies vendors/contractors throughout the critical facilities.
Attends scheduled meetings with vendors/contractors and facilitates introductions with JHFRE and affected individuals/groups.
Assist with scheduling and coordinate office moves.
Other duties as assigned.
Minimum Qualifications
High school diploma or graduation equivalent.
Five years customer service experience.
Must be computer literate and able to learn new software quickly.
Must be familiar with CMMS systems and work order process/service ticket experience.
Must be able to establish and maintain effective working relationships with supervisors, employees and a diverse group of University customers.
Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.
Physical Qualifications
Ability to do considerable walking and prolonged standing for entire shift.
Ability to bend, squat, stoop, reach, and climb stairs.
Lifting requirements of 50lbs maximum.
Stamina for being exposed to various weather conditions (rain, snow, heat, etc.).
Preferred Qualifications
Demonstrated proficiency in Outlook, Excel, and Word.
Prior experience in an academic setting and a college and/or Property Management.
Scope of Responsibility
Knows the policies, procedures, and practices necessary to conduct the normal function of a specific section, unit, or work area.
Is aware of the role of the position and its potential impact on the University.
Decision Making
Carries out duties and responsibilities with limited supervision.
Makes decisions and establishes work priorities on essential procedure-oriented operations.
Authority
Non-supervisory.
Works with JHFRE Leadership to direct the activities of staff supporting their critical facilities.
Communication
Excellent oral and written communication skills.
Ability to focus on problem resolution and crisis management.
Possesses strong interpersonal and communication skills.
Ability to comprehend and expend verbal and written directions.
Classified Title: [[cust_classtitle]]
Role/Level/Range: [[jobGrade]]/[[jobLevel]]/[[jobType]]
Starting Salary Range: [[cust_Hiring]]
Employee group: [[sapEEGroupTxt]]
Schedule: [[cust_work]]
FLSA Status: [[exemptStatus]]
Location: JH at Keswick
Department name: Building Operations and Maintenance
Personnel area: [[sapPersonnelAreaTxt]]