Field Service Technician – Dallas, TX (Company Vehicle & Benefits Day 1)

Imagine yourself…
Doing meaningful work that makes an everyday impact on the world around you.
Growing your expertise and expanding your skillset with every project.
Thriving in a supportive team environment that inspires you to strive for excellence.
At Trojan Technologies, you have the power to make it possible.
Trojan Technologies, a Veralto company, plays a vital role in making the various stages of the water treatment process more effective and efficient. Our products and services have applications across municipal wastewater, drinking water, environmental contaminant treatment, and residential water treatment, along with ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications.
When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday impact on the world’s vital water resources, and where you’ll have the power to deepen your skillset, own your ambition, and fuel your career growth.
Take a moment to watch our video: The Power to Make Things Possible (https://vimeo.com/burnsmarketing/review/823050239/c5d19b300c)
We offer:
Company Vehicle, Phone & Company Credit Card
Travel & Explore
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
Health benefits
401(k)
Reporting to the Field Service Manager, the Field Service Technician is responsible for service, repair and/or installation of products at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnose system failures and determine the most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.
This position is part of the Field Service department located in Dallas, TX and will be remote.
At Trojan Technologies we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Trojan Technologies can provide.
In this role, a typical day will look like:
Cultivate key customer relationships to interpret their needs and requirements
Utilize fellow team members to efficiently and effectively service customers
Support customers from commissioning through the purchase of their next Trojan system
Solve problems, evaluate systems and/or process to isolate root causes, and implement corrections as required
Bring unique solutions (as needed) to meet customer requirements and drive products improvements
Traveling approximately 80% to 90% of the time within the U.S., with occasional travel to Canada
The essential requirements of the job include:
3 to 5 years of Field Service experience
Demonstrated experience reading and interpreting mechanical, electrical, and P&ID drawings
Strong electrical background
Experience working with cross-functional teams such as Engineering, Sales and Operations to resolve site-specific issues
Previous experience traveling for work
Valid driver’s license
Valid passport for travel to Canada
Preferred:
Working with PLC’s, specifically Allen Bradley, WAGO and Siemens
Familiarity with gates and actuators
Knowledge of water treatment plant processes
Implementing LEAN thinking principles to enhance customer maintenance programs
Working with external Contractors and Engineers
Other Duties
The associate may be asked to perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Health & Safety
Health & Safety is a shared responsibility at Trojan Technologies and is built into every job function. All associates are exp

Skills
Customer Support, Onboarding, PLC