Cash Management Technical Support Analyst

General Department Description
Global Transaction Banking Department Americas (GTBA) Office provides various transaction banking solutions, such as payment/collection services, cash management, liquidity management, trade finance (conventional L/C, Supply Chain Management, Stand-by LC), Commercial Card and FX and Treasury related products and solutions. The Department promotes our products and solutions to our corporate customers, primarily Japanese and US corporate customers.
Summary
Our Cash Management Technical Support team, based in New York and Los Angeles, is responsible for providing technical and operational support relating to the onboarding and ongoing maintenance of customer relationships who utilize the GTBA suite of products and services, primarily through our online channels. In addition to working most closely with our Documentation and Registration and Implementation teams, Customer Technical Support works closely with stakeholders in Cash Product Development, Cash Sales, Coverage Bankers and Business Administration staff in the Americas. Key stakeholders also sit overseas in GTBD Tokyo and our coverage bankers throughout Japan. The client base consists mainly of Japanese subsidiaries operating in the Americas, primarily in the United States, although the team also services some non-Japanese customers in the Americas and customers who manage their transaction business out of Asia, primarily Japan.
Principal Duties and Responsibilities
Cash Management Technical Support team members provide key operational support to the customer onboarding process and ongoing support to existing customers using GTBA’s Cash Products. You have experience in a customer-facing role.
Develop a strong relationship with internal stakeholders
Develop a practical understanding of our product offering (payments, collections and information reporting) and channels as this relates to the role
Provide support to our customers, including:
Provide initial customer training in use of our online channels
Provide ongoing support to customers and troubleshoot issues related to our online channels
Promptly respond to customer inquiries
Proactively communicate customer issues to stakeholders
Maintain a log of incoming inquiries
Creation and handling of some customer documentation as it relates to ongoing servicing
Participate in projects related to product development, including user testing
Distribute certain monthly reports to customers
Understand team processes and suggest process improvements, as applicable
Actively participate in other assigned duties and projects as required from time-to-time
Key Requirements and Attributes
Strong verbal and written communication skills
Business level proficiency in English, if not native
1+ years of experience with cash management preferred; will also consider candidates with B2B sales experience
Ability to manage multiple step processes with strong prioritization skills in a complex, fast-paced environment
Demonstrates basic problem-solving abilities and willing to take on responsibility
Desire to learn our systems especially as this relates to company and user registration processes
Hands-on and positive can-do work attitude towards complex internal processes
Ability to work with staff of all levels and across teams and departments
Excellent experience with Microsoft Office product suite (PowerPoint and Word) and proficient in Excel
Nice-to-Have Skills and Education
Japanese language skills preferred, but not essential if the candidate can demonstrate experience working successfully in a multi-cultural environment
Bachelor's degree preferred or relevant work experience
The expected base salary ranges from $85,000 - $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
Greenhill & Co., Inc., part of Mizuho Americas, is focused on providing financial advice on significant mergers, acquisitions, restructurings, financings and capital raising to corporations, partnerships, institutions and governments globally. It acts on behalf of clients throughout the world from its offices in the Americas, EMEA, and APAC.
We are an equal employment opportunity employer, and we comply with applicable laws prohibiting discrimination in all of the jurisdictions where we operate. AA Employer - M/F/Disability/Veteran.
Accommodations are available upon request for applicants with disabilities and other covered reasons in accordance with applicable law.
We participate in the E-Verify program.
We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing, as permitted by applicable law.Greenhill & Co., Inc., part of Mizuho Americas, is focused on providing financial advice on significant mergers, acquisitions, restructurings, financings and capital raising to corporations, partnerships, institutions and governments globally. It acts on behalf of clients throughout the world from its offices in the Americas, EMEA, and APAC.

Skills
Excel, B2B Sales, Onboarding, Supply Chain Management, Documentation