Cyber Security Engineering Senior Associate (Zscaler)

Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The impact you will have in this role:
Being a member of CISO team, this role is for a dedicated and skilled Lead Zscaler Security Engineer. The ideal candidate will have a strong background in network security, cloud technologies, and hands-on experience with Zscaler products. As a Lead Zscaler Security Engineer, you will be responsible for providing technical support and ensuring the smooth operation of Zscaler solutions.
Your Primary Responsibilities:
Provide technical support for Zscaler products (ZIA, ZPA, ZDX), including troubleshooting and resolving issues.
Monitor and maintain the health and performance of Zscaler solutions.
Collaborate with support teams to understand their technical needs and provide effective solutions.
Assist in the deployment and configuration of Zscaler products.
Conduct root cause analysis for recurring issues and implement preventive measures.
Document technical issues and solutions for knowledge sharing and future reference.
Stay up to date with the latest Zscaler features, updates, and industry trends.
Work closely with the engineering and product teams to escalate and resolve complex issues.
**NOTE: The Responsibilities of this role are not limited to the details above. **
Qualifications:
Bachelor's degree and/or equivalent experience
Minimum 6 years of Cybersecurity related experience
Talents Needed for Success:
Hands-on experience with Zscaler products (ZIA, ZPA, ZDX).
Strong understanding of networking protocols and security best practices.
Strong communication and interpersonal skills, including the ability to build relationships with key stakeholders.
Strong critical thinking and problem-solving skills to resolve problems effectively and creatively while maintaining a high level of flexibility, professionalism, and integrity.
Ability to work independently and manage multiple tasks simultaneously.
Experience in managing Data Protection Technologies: Endpoint & Web DLP, CASB
Network Security: Secure Web Gateways, Secure Access Secure Edge (SASE), Firewalls, IDS/IPS technologies
Industry security certifications such as CISSP or other cybersecurity domain coverage is preferred.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.