AI Manager

Overall Objectives
Drive change in how Columbus uses AI, starting with building practical tools that create capacity
Make AI easier to use and understand for every employee, at every level
Teach others the capabilities and help scale within the branch
Support the branch simplification strategy: fewer tools, cleaner processes and more time for customers
Summary Description
The AI Manager drives AI adoption across the Columbus District. Early on, the focus is building practical tools that remove repetitive work and show quick results. Just as important, this person teaches every level of the organization, from frontline staff to leadership, what AI can do so that use spreads and scales across the branch. The role also supports the branch simplification strategy, making sure every tool has a clear purpose and makes work easier, not more complex.
Specific Functions
Build Tools
Work with departments to find high-value use cases and turn them into working AI tools and agents
Build on approved platforms using controlled, accurate sources such as validated SOPs
Deliver early wins that create capacity and improve customer service
Teach Every Level
Train all levels, from frontline staff to managers, on what AI can do and how to apply it to their own work
Explain AI in plain language through simple guides, real examples and hands-on coaching
Develop AI champions so capabilities scale across the branch
Drive Change and Adoption
Lead the shift to AI as part of daily work at every desk
Track adoption and capacity created, and report progress to district leadership
Reinforce that AI creates capacity while people stay accountable for judgment and outcomes
Support Simplification
Use existing tools well before adding new ones
Ensure every tool has a clear purpose, an owner and a defined place in the workflow, and retire duplicates
Partner with the District Business Operations Manager on automation, CSR and API/EDI workflows
Hands-on experience building solutions with AI tools such as Microsoft 365 Copilot, Copilot Studio or Power Automate
Proven ability to teach and coach people of all technical levels and to lead change
Strong communicator who explains technical topics in plain business language
Process-minded, with a bias toward simplifying work
Logistics industry or Expeditors operations experience (preferred)
Creative skills
Embraces Expeditors Cultural Attributes

Employment type
Full-time

Work arrangement
No