Leader, Home Delivery

RH is seeking a Leader, Home Delivery to lead the execution of our home delivery experience across an assigned market. This role is responsible for driving operational excellence across warehouse and delivery functions, ensuring every customer interaction reflects the quality, care and service expected of the RH brand.
As a leader of people and process, you will elevate performance through clear direction, strong partnerships and a commitment to continuous improvement. You will bring together teams, systems and service providers to deliver a seamless, first-class customer experience from the Home Delivery Center to the customer’s home.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Lead Home Delivery Center operations, ensuring excellence across warehousing, inventory, routing, delivery execution and final-mile service
Lead, coach and develop teams to drive accountability, engagement, safety and performance
Oversee daily workflow, staffing, scheduling, labor planning and resource allocation, using key performance metrics to improve productivity, efficiency, service and quality outcomes
Support tactical financial execution, including operational expense management
Partner with third-party delivery and logistics providers, ensuring alignment to RH standards, expectations and service requirements
Conduct site visits, delivery ride-alongs, customer home visits, Gallery visits and operational audits to assess execution, identify gaps and strengthen performance
Address escalated customer concerns with urgency and ownership
Participate in network communication by sharing actionables, successes, insights and recommendations that support consistency and continuous improvement
Support hiring, onboarding and staffing needs within the business
Remain actively engaged in the operation, performing and supporting any function as needed to meet the needs of the business
OUR REQUIREMENTS
5+ years of leadership experience in home delivery, logistics, warehousing or a related field within a service-driven environment
Relentless passion for providing world-class service within the organization and to our customers
Experience leading teams in high-growth, multi-site or complex operational environments
Strong operational acumen, including experience managing cost, service, quality and productivity performance
Experience leading internal teams and external service providers to deliver consistent, high-quality outcomes
Strong communication skills with the capacity to align teams, cross-functional partners and stakeholders
Strong problem-solving and decision-making grounded in data, operational insight and sound business judgment
Experience with warehouse management systems, routing tools, reporting platforms and technology used to manage operations
Required to drive as needed to support customer home visits, delivery ride-alongs, Gallery visits, site visits and operational execution; valid driver’s license required
Maintain a valid, active and unrestricted driver’s license issued by your state of residence
Maintain a safe and acceptable driving record that meets the RH driving safety standards. Employment is contingent upon successfully completing a pre-employment Motor Vehicle Record (MVR) background check in accordance with the Fair Credit Reporting Act (FCRA)
PHYSICAL REQUIREMENTS
Frequently lift and mobilize items up to 55 lbs
Frequently standing, twisting, stooping, kneeling, squatting, bending and climbing
Work standing and walking for extended periods of time
Periodically work in outdoor settings and environments with elevated noise levels
Occasional travel within home delivery network
Safely operate a motor vehicle as needed to support business needs

Skills
Onboarding