Senior Product Manager - Voice Channel

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
NiCE is looking for a Senior Product Manager to help lead the Voice channel for CXone as it continues to evolve with AI and cloud innovation. Customers increasingly expect voice experiences that are easy to configure, extend, and scale, and Voice is at the center of that shift.
In this role, you will own key areas of the Voice product, including core voice capabilities, integrations and APIs, AI‑driven voice experiences, and the platform services that make voice easy to adopt and scale. You will turn market needs and technical constraints into a clear roadmap, and partner with R&D, UX, product marketing, sales, and professional services to deliver enterprise‑grade, scalable capabilities.
You will be responsible for the full product lifecycle, from discovery through GA and adoption, while maintaining NiCE’s standards for reliability, security, and compliance.
This is a high‑ownership product role, ideal for a Product Manager who thinks of voice as software, understands platform products, and brings a disciplined, repeatable product process.
How will you make an impact?
Owning the roadmap and prioritization for your areas of Voice, balancing customer demand, scalability, reliability, and engineering dependencies
Defining and evolving voice platform capabilities, including APIs and integrations, that let customers and partners extend and tailor voice experiences
Driving a great customer and partner experience, from onboarding and documentation to self‑service configuration and time to value
Integrating AI‑native capabilities, including conversational AI, generative AI, real‑time transcription, and agent assist, into voice experiences
Contributing to packaging and pricing for Voice capabilities
Defining requirements, user stories, and acceptance criteria, and driving features from discovery through GA and adoption
Planning and executing against quarterly release trains, keeping status, documentation, and risks current and visible
Defining and tracking outcome‑based KPIs such as feature adoption, usage and call volume, quality and reliability, and revenue impact
Supporting enterprise sales opportunities, partner engagements, and high‑level customer escalations

Skills
Generative AI, Onboarding, Documentation

Experience
5+ yrs