Sr. Manager, Workplace Technology

As a $1B publicly traded SaaS company, Workiva depends on secure, reliable, and intuitive workplace technology that empowers employees to do their best work.
Workiva is seeking a strategic, people-centered Sr. Manager, Workplace Technology to lead our Workplace Technology team. You’ll help evolve and develop a high-performing, globally distributed team that delivers secure, reliable, and intuitive technology experiences while continuously improving how technology enables Workiva and its people to succeed.
You’ll own the strategy and execution of our workplace productivity and collaboration portfolio, employee identity and access, technology support, incident management, and hardware lifecycle operations. You’ll balance operational excellence with innovation, using AI, automation, self-service, and strategic partnerships to improve employee experience and deliver measurable business value.
What You'll Do
Strategy, Innovation, & Leadership
Define and execute the Workplace Technology strategy, translating business priorities into a roadmap that balances worker experience, reliability, security, cost, and long-term innovation
Build a cohesive, accountable, and proactive team that goes beyond responding to technology needs to continuously improve how technology enables Workiva and its people to succeed; foster an inclusive, psychologically safe culture grounded in Workiva values
Coach and develop team members into subject matter expert, product owner, and senior engineering roles, expanding technical expertise, leadership capabilities, and decision-making autonomy
Embed AI, automation, self-service, and continuous improvement into team operations to deliver measurable productivity gains across Workiva
Establish and own team metrics, including SLAs, ticket deflection, cycle time, and worker satisfaction, to improve service quality, operational effectiveness, cost efficiency, and capacity
Lead contractors and vendors through a scalable augmentation model, ensuring effective delivery within budget and securing leadership approval for net-new spend
Build trusted cross-functional partnerships to identify opportunities, influence decisions, and align delivery and resource planning
Operational Excellence & Technology Ownership
Own the productivity SaaS portfolio (Google Workspace, Slack, Zoom, Atlassian, Monday, and related systems), including roadmaps, lifecycle management, rationalization, and licensing within approved budgets
Own identity and access management (Okta, Lumos, SSO/SCIM, and employee lifecycle), executing policies that support SOC 2, SOX, FedRAMP, ISO 27001, and related requirements
Own enterprise incident and paging tooling (Rootly) and incident response for supported systems; establish consistent processes, strong governance, and follow-the-sun support across NA, EMEA, and APAC
Own hardware selection, forecasting, inventory, and vendor oversight within budget, while transitioning to a third-party managed model
Support offices and major events in partnership with Event team, Facilities and AV Events and Technology
What You'll Need
Minimum Qualifications
8+ years of related experience with a Bachelor's degree, including 3+ years of direct people management
Experience managing managers and/or established individual contributors across multiple regions and time zones
Proven success leading a support organization with defined SLAs and measurable service outcomes
Hands-on leadership and experience running productivity SaaS platforms such as Google Workspace, Slack, Zoom, and Atlassian
Preferred Qualifications
Experience owning identity and access management platforms (Okta or equivalent, SSO, SCIM, joiner-mover-leaver automation) in an environment subject to SOC 2, SOX, FedRAMP, or ISO 27001
Experience owning enterprise incident management and paging platforms, and leading incident response for supported systems
Experience leading contractors and external vendors as part of a blended team, with a track record of getting results from them
Demonstrated use of AI and automation to improve team and business productivity
Demonstrated urgency and bias to action, consistently driving initiatives from concept to delivery with speed and ownership
Experience managing licensing, forecasts, and budgets
Effective communication skills across technical and executive audiences
Previous success outsourcing the hardware lifecycle to a third-party vendor, with prior experience running it in-house
Experience transitioning a tenured, execution-focused team toward SME and product owner mindset
Experience with Lumos or comparable identity governance and automation platforms
Experience supporting FedRAMP-authorized or other regulated environments
Experience consolidating teams or leading an organizational merger
Experience building documentation and operating models that scale globally
Physical Requirements And Working Conditions
Embrace your inner wanderlust – expect up to 10% travel and attendance at major company events (e.g. SKO, Customer Conference)
Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements
How You’ll Be Rewarded
✅ Salary range in the US: $133,000.00 - $225,000.00
✅ A discretionary bonus typically paid annually
✅ Restricted Stock Units granted at time of hire
✅ 401(k) match and comprehensive employee benefits package
The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.
Why Join Workiva
Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.
At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.
Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

Skills
Documentation

Experience
8+ yrs

Work arrangement
Yes