Clinic Manager - Primary Care North

Family Practice
If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.
Lead a team. Drive performance. Make an impact.
Clinic Manager - Family Medicine and Internal Medicine
Full-Time, 40 hours per week.
Monday- Friday; Hours will vary based on business needs.
Location: St. Charles, IL.
At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You'll be part of a collaborative, physician-led team working together to put patients at the center of everything we do.
Our primary care clinics are the front door to a connected network of providers and services. As a Clinic Manager, you'll have the opportunity to lead that experience by building a strong team, partnering with physicians, improving clinic operations, and driving results that make a difference for both patients and the business.
We're looking for a leader who takes ownership, thinks strategically, and knows how to turn goals into action. Someone who can develop people, recognize opportunities for improvement, use data to guide decisions, and create an environment where teams are motivated to deliver their best.
If you're energized by leading people, solving challenges, and making a measurable impact, this is an opportunity to make your mark.
Benefits:
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Responsibilities:
Drive clinic performance: Own operational results across fee-for-service and value-based care, using performance dashboards and key performance indicators (KPIs) to identify opportunities, monitor progress, and improve outcomes.
Lead and develop people: Inspire, coach, and develop team members while building accountability, collaboration, and a culture focused on results.
Partner with physicians: Build strong relationships with primary care providers to align on clinic goals, improve workflows, and support high-quality patient care.
Improve the patient experience: Ensure front desk, referral scheduling, and Medical Assistant teams operate efficiently and provide exceptional service to patients and internal partners.
Optimize clinic operations: Monitor patient volume, wait times, scheduling, and overall patient flow from check-in through check-out.
Take ownership of challenges: Address and resolve patient service concerns and team member issues with sound judgment, urgency, and accountability.
Use business insight to drive results: Understand the operational and financial drivers of clinic performance and identify opportunities to improve utilization, service, efficiency, and outcomes.
Support performance management: Partner with the team to conduct performance evaluations and address performance concerns, including required disciplinary actions.
Maintain a safe and compliant environment: Conduct clinic walk-throughs and ensure appropriate practices for medication storage, biohazard waste, and medication disposal.
Performs other duties as assigned and modified at manager’s discretion.
Experience/Education:
BA/BS degree in Healthcare Administration, Business Administration, or a closely related discipline required OR an equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis.
A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required, of which 3 years’ supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment preferred.
The compensation for this role includes a base pay range of $79,255-$118,884, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Skills
Artificial Intelligence, Patient Care