CEMI Training Support Specialist, 2-Year Term

The Opportunity
The CEMI Training Support Specialist is a member of the Human Resources/Training and Professional Development team serving Cornell Alumni Affairs and Development (AAD) and Weill Cornell Medicine (WCM) External Relations. The position partners with project leads, subject matter experts, and stakeholders across both organizations to support training, learning, and change management efforts associated with current strategic initiatives.
Working closely with the Training and Delivery Lead and the Change Management and Communications Project Team, the specialist coordinates training programs, administers learning systems, and develops and delivers training that helps employees adopt new processes, technologies, and ways of working. This includes building online courses, short microlearning modules, live virtual and in-person sessions, and practical job aids. The specialist selects formats and technology that fit learning goals, audience needs, and group size, supports both real-time participation and self-paced learning, and keeps content current as systems and processes evolve.
The position will have a significant initial focus on the Cornell Enterprise Modernization Initiative (CEMI), including the Donor Engagement Experience Project (DEEP), the Workday Enterprise Resource Planning update, and related business process changes impacting AAD and WCM External Relations. In addition to CEMI-related efforts, the position contributes to the development and delivery of divisional training and professional development programs and responds to evolving organizational learning needs.
This is a two-year term appointment which may be ended or extended based on organizational needs, funding availability, and performance.
About the Unit
At Cornell Alumni Affairs and Development and Weill Cornell Medicine External Relations, we connect alumni, parents, grateful patients, and friends with opportunities to make a meaningful difference at Cornell and beyond. Our success is built on the strength of relationships, a commitment to excellence, and a culture of collaboration, innovation, inclusion, and continuous learning. Together, we represent one of higher education's leading advancement organizations, engaging alumni, donors, grateful patients, and supporters across Cornell and Weill Cornell Medicine. We recently completed a record-setting campaign that engaged more than 221,000 alumni and raised $6.7 billion.
Joining our team means growing your career alongside supportive, mission-driven, and high-performing colleagues while helping shape Cornell's future and advancing Weill Cornell Medicine's mission of excellence in patient care, education, and research.
The Cornell Experience Modernization Initiative (CEMI) is a multi-year program designed to improve the experience of students, faculty, staff, alumni, donors, patients, and partners by unifying and enhancing administrative systems and processes across all Cornell University locations. Its name CEMI is said as “See Me” because the focus is on you: the people who use Cornell’s systems and data to accomplish your goals.
CEMI Donor Engagement and Experience Project (DEEP)—a major, multi‑year effort to modernize and unify advancement and development technology across Cornell’s Ithaca and Cornell Tech campuses, Weill Cornell Medicine (WCM), and the Lab of Ornithology.
Hours and Location
This is a full-time, 40-hour, benefits eligible position based in Ithaca, NY that can be performed in a hybrid format, 3 days remote, 2 days in office, Monday through Friday, with work generally scheduled between 8:00 a.m. and 5:00 p.m. Start and end times have some flexibility and will be determined in partnership with the supervisor. The schedule may occasionally include evening or weekend hours to support special training events, along with travel to New York City to connect with Weill Cornell Medicine colleagues for meetings and to deliver training.
Success Factors
You’ll be considered successful for this role if you demonstrate:
The ability to turn complex systems and processes into usable learning. You learn unfamiliar workflows, ask effective questions of experts, and produce clear, accurate training and job aids that help employees perform their work. You keep resources current as requirements change.
Facilitation skills that build employee confidence and readiness. You deliver engaging live and virtual sessions, adapt explanations to different audiences, respond constructively to confusion or frustration, and use feedback to improve learning.
The ability to maintain accurate and dependable learning systems and records. You reliably organize courses, enrollment, attendance, completions, and reporting. You troubleshoot routine issues, protect confidential information, and escalate appropriately.
Strong partnerships and follow-through in coordinating competing training needs. You keep logistics, communications, materials, and deadlines aligned across teams and locations. You identify dependencies early, communicate changes, and follow through during shifting project demands.
What We Need
A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
Bachelor’s degree and up to 2 years related experience or equivalent combination of education and experience.
Experience incorporating the perspectives of multiple communities.
Experience developing and/or delivering training, presentations, workshops, or other learning experiences.
Strong verbal, written, presentation, and interpersonal communication skills.
Ability to learn complex systems and processes and translate information into clear training materials and learning experiences.
Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
Demonstrated proficiency with Microsoft Office applications, particularly Word, Excel, PowerPoint, and Outlook.
Demonstrated customer service orientation and ability to build collaborative relationships with various audiences including subject matter experts and stakeholders across departments and levels of an organization.
Ability to handle confidential information and exercise sound judgment.
Ability to travel as needed within New York State.
Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.
If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.
Experience administering a Learning Management System.
Experience developing eLearning or other digital learning resources.
Experience with Articulate Rise 360 helpful.
Experience supporting training associated with a system implementation or organizational change initiative.
Experience working in higher education or another complex, multi-location organization.
Experience with CRM or business-process training.
Familiarity with Cornell systems and/or Alumni Affairs and Development.
Rewards and Benefits
This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 3 days per week and on-campus 2 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.
Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell

Skills
Excel, CRM, Patient Care