Clinical Operations Representative

Shift: 12HR Rotate (Dayshift and Night shift)
Hours: Day shift (0700am- 7:30pm) and Night shift (0700pm- 7:30am) Days worked will Rotate
Job Type: Full Time
The Clinical Operations Representative (COR) facilitates the daily allocation of nursing personnel, utilizing general staffing guidelines (as approved by Nursing Directors) and knowledge of personnel’s skill level. The position coordinates additional activities centrally located in the Nursing Office and promotes and maintains a professional image through contact with the public. The COR will also facilitate patient admissions and transfers throughout the facility working in Cerner, PBAR, Right Bed and the Hospital ADT system. They will assist in applying the appropriate room accommodation codes, and communicate any problems immediately to the Transfer Center Coordinator or House Supervisor. Access to all Patient Health Information is for treatment purposes only.
Required:
High school diploma or GED
Computer experience- ability to work in multiple systems concurrently
Excellent communication skills – written and verbal
Demonstrated ability to present self in positive and professional manner
Prioritization and organizational skills
Ability to read and understand written English.
Ability to communicate orally and in writing
Ability to communicate with others via telephone
Ability to complete detailed work and complex scheduling requirements with minimal errors
Must be available for both day and night shifts
Preferred:
1-3 years working in hospital setting with staffing/Cerner/ADT experience
Working knowledge of Microsoft Office applications
Staffing:
Allocates personnel with House Supervisor consultation based on unit need, staffing guidelines, and union contracts.
Obtains daily staff requests
Coordinates staffing to meet organization’s requirements
Monitors overtime accumulation and tracks attendance
Conducts compliance audits on files of float pool and all contract staff to assure accuracy
Maintains schedules and schedule accuracy
Verifies payroll accuracy
Processes employee vacation requests after they have been approved
Monitors and maintains information on staff qualifications and areas of expertise
Problem solves scheduling conflicts
Schedules orientation of new hires/contract staff
Maintains tracking of mandatory education
Maintains daily staffing reports and updates OptiLink
Assist mortuary personnel and families with information regarding deceased patients
Other duties as directed by Transfer Center Coordinators, Staffing Office Manager and/or House Supervisors
Assist in maintaining files
One Call:
Receive calls for admits and gathers demographic data
Enter patient demographic information in to computer systems
Assign hospital service codes, accommodation codes and bed assignments
Notifies departments of admissions/transfers
Updates FirstNet and RightBed assignments
Edits cleaning priorities on RightBed
Receives and modifies bed assignments (transfers, discharges)
Updates admitting diagnosis/attending physician changes
Performing a daily census reconciliation to make sure codes are correct and
Presence/absence of patients are verified
Coordinate with EVS to expedite patient admissions/transfer

Skills
Payroll

Work arrangement
No