Director, Training - Airlines

Shape the Future with TP
Welcome to TP, a global leader in AI-powered digital business services where technology meets human empathy. Generating over €10 billion in annual revenue and backed by a global team of nearly 500,000 passionate experts, we partner with the world’s most iconic brands across nearly 100 countries in over 300 languages. By combining advanced artificial intelligence, proprietary technology, and high-touch human care, we redefine digital customer experience, process automation, and enterprise solutions.
As a certified Great Place to Work® across almost 100 countries, our foundation is built on an inclusive culture and a genuine sense of belonging. Whether you are driving digital transformation, elevating client success, or building cutting-edge solutions, your talent is the key to unlocking what’s next.
Why This Role Matters
The Director of Training will lead training operations across TP sites, ensuring consistency, quality, and measurable impact through clear frameworks, collaboration, and data-driven improvements.
How You Will Make An Impact
Design and implement training frameworks customized for client and project needs.
Leverage diverse training methods including digital tools, instructor-led sessions, gamification, and mentoring.
Ensure global program alignment by applying policies, best practices, and efficiency metrics. Collaborate with geo-based teams and leaders to drive consistent performance improvements.
Drive compliance and consistency across training teams and processes.
Analyze data and performance to identify issues, develop action plans, and monitor improvements.
Provide reporting and insights to internal and external leadership.
Manage and develop training specialists with clear operational and people goals.
Partner with Operations to enhance site performance and user experience.
What You Bring To The Team
Extensive experience in leading Functional Training functions in Travel Marketplace clients/processes.
Experience in leading initiatives yielding tangible results for the clients and positive ROI.
12+ years of experience in BPO/similar industry setup with 8 to 10+ years in leading large -scale Training teams in the Travel.
Patience, understanding, and resilience when managing complex situations and competing priorities.
Data visualization experience to provide insights and able to succinctly articulate value.
Experience with designing experiments, tools, and measures, establishing hypotheses, and leading projects from end to end.
Graduate/postgraduate from a recognized university Excellent communication and client management skills, presentation abilities, and stakeholder management
Ability to meet multiple demanding deadlines simultaneously.
Demonstrated ability to interface with multiple levels of management. Proven ability to work independently.
Be flexible and work creatively and analytically in a problem-solving environment
Experienced and certified in Six Sigma — Green Belt / Black Belt Methodology
Pre-Employment Screenings
By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.
Important | Policy on Unsolicited Third-Party Candidate Submissions
TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.
Culture & Belonging
At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Skills
Artificial Intelligence

Experience
12+ yrs

Work arrangement
No