Brand Account Manager

Own Your Brands. Grow Them on TikTok Shop.
Outlandish Inc. is a full-service TikTok Shop agency, and our East Coast client base is growing fast. We’re hiring a Shop Account Manager based on the East Coast (Eastern time zone) to be the day-to-day lead for brand partners, shape their strategy, and help them win in social commerce.
If you like client relationships, e-commerce, and watching the numbers climb because of a plan you built, this role gives you real ownership of your accounts and room to grow as the team expands.
Location: East Coast, US (Eastern time zone). [Remote]
Your Day-to-Day:
Manage a portfolio of brand accounts on TikTok Shop, from strategy through execution
Be the main point of contact for East Coast brand partners, with coverage during their business hours
Build and deliver account plans focused on sales growth and brand performance
Track key metrics such as GMV, traffic, conversion rate, and engagement
Find opportunities to improve storefronts, listings, promotions, and campaigns
Coordinate product launches, promotions, livestream initiatives, and creator partnerships
Work closely with our creator, livestream, marketing, and account success teams
Deliver regular reporting and clear, practical recommendations to clients
Stay current on TikTok Shop updates and social commerce trends
Help improve our processes as the department grows
What You Bring:
1-2+ years in account management, e-commerce, digital marketing, social media, client services, or a related field
Strong communication and relationship-building skills
A good understanding of online retail and e-commerce operations
Comfort with performance data and turning it into action
Strong organization and the ability to juggle multiple accounts and deadlines
A proactive, detail-oriented, problem-solving mindset
Based on the East Coast and available during Eastern time zone business hours
Nice to Have:
Bilingual in English and Chinese (Mandarin or Cantonese). This is a plus for working with some of our clients and partners
Hands-on experience with TikTok Shop or other social commerce platforms
Familiarity with Shopify, Amazon, or other marketplaces
Experience with brand partnerships, influencer marketing, or affiliate campaigns
Knowledge of livestream shopping and creator marketing
Experience in an agency, startup, or fast-growing company
What We Offer
Salary of $50,000-$70,000, depending on experience
Flexible paid time off
Professional development and career growth
The chance to take on more responsibility as the team expands

Skills
Digital Marketing, Account Management

Experience
5+ yrs

Work arrangement
Yes