Customer Service Representative

Company Description Lordtaylor cargo is a growing logistics and cargo services company focused on reliable delivery and positive customer experiences. The organization supports a wide range of clients, helping them manage shipments efficiently and stay informed throughout the delivery process. Team members collaborate across operations and customer-facing functions to resolve issues quickly and maintain service quality. The company values clear communication, accountability, and a commitment to customer satisfaction in a dynamic, fast-paced environment.
Role Description This full-time remote Customer Service Representative role is responsible for supporting customers through multiple channels, including phone, email, and chat. The Customer Service Representative will respond to inquiries about shipments, delivery status, billing, and general service questions, ensuring timely and accurate information. Day-to-day tasks include troubleshooting issues, documenting interactions in customer systems, escalating complex problems to appropriate teams, and following up to confirm resolution. The role also involves monitoring customer feedback, identifying recurring issues, and suggesting improvements to enhance the customer experience. This position requires consistent professionalism, clear communication, and the ability to manage a steady volume of requests while maintaining service quality.
Qualifications
Ability to deliver strong customer service and maintain a positive customer experience, with a focus on customer satisfaction.
Experience in customer support or customer service representative roles, including handling inquiries and resolving issues.
Excellent verbal and written communication skills, with the ability to explain information clearly and professionally.
Strong problem-solving skills, attention to detail, and the capacity to manage multiple tasks in a remote environment.
Comfort with using customer relationship management (CRM) tools, ticketing systems, and standard office software.
Ability to work independently, collaborate with remote teams, and adapt to changing priorities in a logistics or service-oriented setting.
Prior experience in logistics, transportation, or related industries is beneficial but not required.
High school diploma or equivalent required; additional education or training in customer service or business is an advantage.

Skills
CRM, Customer Support

Work arrangement
Yes