Director of Strategic Accounts

Company Description Yegna Pay is a developer-first payment verification platform built for Ethiopia, enabling secure and efficient validation of digital transactions through a simple, API-based integration. The platform helps developers and businesses reduce fraud and streamline payment workflows across e-commerce, SaaS, and custom applications. Yegna Pay focuses on speed, reliability, and scalability, allowing teams to concentrate on building high-quality products with confidence. The company emphasizes collaboration with technical and business stakeholders to create modern payment solutions that support Ethiopia’s growing digital economy.
Role Description The Director of Strategic Accounts is a full-time, remote role responsible for leading relationships with key enterprise and high-growth customers, ensuring they maximize value from Yegna Pay’s platform. Day-to-day activities include managing a portfolio of strategic accounts, understanding client objectives, and developing tailored growth and retention plans. This role oversees contract negotiations, facilitates executive-level discussions, and coordinates cross-functional teams including product, engineering, and customer success to address account needs. The Director will analyze account performance, identify upsell and expansion opportunities, and provide consulting-style guidance on payment verification best practices. The role also involves contributing to strategic planning for go-to-market initiatives, refining account management processes, and representing customer perspectives in internal roadmap discussions.
Qualifications
Strong analytical skills for interpreting data, identifying trends, and making data-informed decisions.
Proficiency in contract negotiation, including structuring agreements, managing renewals, and aligning terms with business goals.
Experience in consulting, with the ability to advise clients on payment verification strategies, workflows, and optimization.
Demonstrated strategic planning skills, including account planning, long-term relationship development, and revenue growth strategies.
Proven sales experience managing strategic or enterprise accounts, with a track record of meeting or exceeding targets.
Excellent communication and presentation skills, with the ability to engage technical and non-technical stakeholders at executive levels.
Background in fintech, SaaS, payments, or API-based products is highly beneficial.
Ability to work independently in a remote environment, manage multiple complex accounts, and collaborate across global teams.
Bachelor’s degree in Business, Finance, Economics, Technology, or a related field; advanced degree or equivalent experience is a plus.

Skills
Account Management, Customer Success, Negotiation

Experience
10+ yrs

Work arrangement
Yes