Client Account Manager

I'm Trey. I own The Beeline Agency and a med spa in Texas. We run Meta ads for spas and med spas across the US.
We have 16 clients right now and I still take most of the client calls myself. This hire takes those over.
WHAT YOU'D DO EVERY WEEK
• Run a 30-minute video call with each client every other week
• Send every client a written update: how many leads came in, how many booked, how many showed up
• Answer client emails and texts the same business day
• Check each account's leads every morning and tell me when one looks slow, before the client has to ask
• Chase clients for the things we need from them: a card that declined, a verification code, photos from the spa
• When a client has a problem, bring it to me in writing, then take my answer back to them
WHAT YOU WON'T DO
You won't build ads, run ads, or read ad reports. I handle the ads. Your job is the people.
YOU'LL DO WELL HERE IF
• Your spoken English is strong and you're comfortable on camera. You'll be on video with American business owners every day.
• You message first. If a client has gone quiet for three days, you've already reached out twice.
• You can tell a spa owner her week was bad, explain why, and end the call with her knowing what happens next.
• You've managed client accounts before, at an agency or any service business.
THE DETAILS
• Full time, Monday to Friday, 9am to 5pm US Central
• $2,500 to $3,000 USD a month, based on experience
• 10 paid days off a year
• Remote, independent contractor
• We're hiring in Colombia and Honduras
HOW TO APPLY (2 STEPS)
Record a 2-minute video of yourself (Loom works) answering this: "Tell me about a time you had to give a client bad news. What did you say, and what happened next?"
Paste your video link into this short form. It takes about 5 minutes: https://airtable.com/appojkqeu2tWtGcrQ/pagwl0NcGwqLww0zO/form
Then apply here on LinkedIn too. I watch every video. Applications without one don't get reviewed.

Experience
5+ yrs

Work arrangement
Yes