Customer Support Specialist (Remote)

Role: Customer Support Specialist (Remote)
Location: Remote - United States & Canada Only
Engagement Type: Project-based Contract
Applicants must currently reside in and be authorized to work in the United States or Canada.
Overview
We are looking for experienced customer support professionals who regularly use Zendesk to complete and record practical support tasks. Each submission includes approximately one hour of screen-recorded work and the file you produce. This paid remote project helps AI systems learn how professionals use customer support software, with work scheduled around your availability.
Key Responsibilities
• Review and resolve sample support tickets using appropriate views, tags and macros.
• Prepare reusable responses for common customer questions.
• Develop a help-centre article based on a recurring support issue.
• Create a report or export covering ticket activity, categories or service levels.
• Submit your recording alongside the completed file.
Requirements
• At least two years of customer support experience involving daily Zendesk use.
• Your own working Zendesk access. Personal, trial or sandbox accounts are acceptable.
• A Windows or Mac computer that allows software installation.
• Willingness to install Bloom and grant Screen Recording and Accessibility permissions.
• Ability to complete identity verification.
Equal Opportunity
We welcome qualified applicants from all backgrounds.
Apply Now!

Skills
Customer Support

Experience
2+ yrs

Work arrangement
Yes