Bilingual Patient Engagement/ Scheduling Coordinator

Bilingual Orthodontic Patient Engagement + Scheduling Specialist (MUST BE ENGLISH C1 OR BETTER TO BE CONSIDERED)
Location: Remote, US Based company (LATAM candidates only)
Schedule: 40 hours/week (11 am-7pm PST, with 1 hour unpaid lunch)
Compensation: $8 to $9 USD/hour Depending on Experience
Type: Full Time, Long Term
About The Role
We are seeking an energetic, enthusiastic, and highly organized Bilingual Virtual Patient Engagement + Scheduling Specialist to join our Client's growing orthodontic support team. This full time remote position supports five orthodontic practices in the same region, each with its own brand, and is often the first voice a prospective patient hears.
You will answer incoming calls from new and current patients, follow up quickly with every new lead, and turn each inquiry into a scheduled complimentary new patient consultation. Fast, consistent follow up is the heart of this role.
Success requires high energy on the phone, exceptional organization, persistence, empathy, and real excitement about helping people take the first step toward a better smile.
What You Will Do
Answer incoming calls from prospective and current patients across five practice brands, greeting every caller with warmth and energy.
Schedule complimentary new patient consultations and enter each new patient in both Lead Sigma (our lead management system) and Ortho2 (our practice management system).
Handle current patient calls according to each practice's process.
Contact new and existing leads promptly through outbound phone calls and text messages.
Follow up consistently with leads who have not yet scheduled, using each office's follow up approach.
Build rapport, answer questions, and confidently overcome common objections.
Learn and represent each practice's brand, tone, voice, and procedures, with training from each office manager.
Document every call and lead activity accurately in both Lead Sigma and Ortho2.
Manage your time across multiple offices so every lead is answered and followed up with quickly.
Meet or exceed daily outreach, contact, and scheduling goals.
Collaborate with office managers and practice teams to ensure a seamless patient experience.
Requirements:
English at C1 level or better, with excellent verbal and written English and Spanish.
Experience turning leads into scheduled appointments, in any industry.
Customer service or inside sales background.
High energy and a positive, upbeat phone presence. You build trust quickly and get callers excited to visit the practice.
Highly organized and methodical, with strong time management across multiple locations.
Comfortable making and taking a high volume of phone calls each day.
Comfortable learning more than one system and entering information in each.
Reliable high speed internet connection and a quiet home office.
Available to work 10 am to 7 pm Pacific Time.
Nice to have:
Healthcare, dental, or orthodontic experience. HIPAA training is provided.
Experience with Ortho2, Lead Sigma, or similar orthodontic practice management and lead management software.
What Success Looks Like
The ideal candidate is someone who enjoys speaking with people, is motivated by helping others, and takes pride in turning inquiries into scheduled appointments. You understand that every conversation is an opportunity to make a positive first impression and help someone begin treatment that can improve their confidence and quality of life.
Your success will be measured by
Speed of lead follow up
Number of conversations with prospective patients
Appointment conversion rate
Quality of documentation
Overall contribution to practice growth
To Apply, Please submit the following to [email protected]
A viewable link to your updated resume in English
Your desired hourly rate in USD (note we are hiring at $8-$9 USD)
A link to a short voice or video introduction via Vocaroo, Loom, or similar platform. We will be listening for energy, warmth, and clarity, so let your personality show.
A short paragraph describing your experience with:
Outbound phone calls and lead engagement
Appointment setting or scheduling
Overcoming objections and handling patient or customer questions
A list of any CRM, scheduling, or phone systems you have used

Skills
CRM, Documentation

Work arrangement
Yes