Customer Success Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Account Manager based in Canada (Remote).
The Customer Success Account Manager plays an important role in supporting account teams and strengthening client relationships through accurate research, documentation, and data analysis. Working closely with Account Executives, you will help ensure client records remain reliable, resolve billing-related issues, and provide the information needed to support sales objectives. This role combines analytical responsibilities with direct client communication, requiring sound judgment and a strong customer-focused mindset. You will manage competing priorities, meet monthly deadlines, and contribute to continuous process improvements. In a virtual-first environment, you will collaborate across teams while working independently and adapting to evolving client needs.

Skills
Customer Success, Data Analysis, Documentation

Experience
5+ yrs

Employment type
Full-time

Work arrangement
Yes