Platform Engineer

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Our team is looking to bring on a Platform Engineer to support our R&D IT product group, contributing to a protocol design workstream situated within Clinical Development Platforms. This position plays a vital role in making clinical trial design and execution possible through the construction, upkeep, and ongoing evolution of a cloud-native software platform used by both internal teams and external partners for study design purposes. You'll be embedded in a cross-functional product team functioning under a BizDevOps model, working together with Product Leads, DevOps Engineers, Release Managers, Business Analysts, Quality Managers, Business Partners, and Product Owners
Responsibilities
Drive key technical design and architecture choices for the protocol design platform, keeping solutions consistent with cloud-native and engineering guidelines
Take part in gathering business requirements and shaping design approaches together with business and IT stakeholders within the product team
Handle delivery work spanning Design, Build, Test, and Deploy stages for scheduled releases as well as unplanned ones
Build and sustain cloud-native, full-stack microservices applications that power study design processes within R&D Clinical
Create and sustain REST API integrations linking the platform to upstream and downstream systems throughout the wider R&D ecosystem
Push forward CI/CD pipeline rollout and refinement, keeping automated build, test, and deployment workflows dependable and compliant
Keep the work product log updated, covering functional and integration configuration across the platform
Keep configuration specification materials, SDLC documentation, knowledge base entries, and Confluence pages current and accurate
Guarantee that system security measures and control processes stay implemented and current with GxP compliance standards
Act as the go-to Subject Matter Expert (SME) for the platform, supporting IT and business partners across different regions and business units
Tackle daily incidents and service requests, working to cut down incident volume and automate service tasks, while logging all incidents, requests, changes, and problems in ServiceNow
Work with DevOps engineers to diagnose issues, track important metrics, and keep the platform running smoothly overall
Team up with enterprise groups to address matters tied to infrastructure, storage, databases, cloud, network, and identity management
Take an active role in service transitions whenever new applications or features get introduced to the platform, ensuring a stable handover to business-as-usual support
Rely on JIRA to track requirements, tasks, validation and testing efforts, and go-live steps throughout release cycles
Keep SLAs and customer satisfaction scores on track, stepping in proactively to drive improvements where needed
Requirements
At least 2 years of applicable experience building cloud-native applications
Shown capability to steer technical design and architecture decisions, keeping outcomes aligned with recognized cloud-native and engineering benchmarks
Background taking part in business requirement gathering and design conversations with both business and IT stakeholders
Direct experience overseeing delivery work across Design, Build, Test, and Deploy phases for planned and unplanned releases alike
Track record designing, constructing, and sustaining cloud-native, full-stack microservices applications
Solid background creating and maintaining REST API integrations that connect platforms with upstream and downstream systems
Practical experience building and enhancing CI/CD pipelines that support compliant, automated build, test, and deployment cycles
Background keeping work product logs, configuration specs, SDLC documentation, knowledge base content, and Confluence pages up to date
Familiarity with GxP compliance standards, along with experience putting system security and control measures in place accordingly
Experience functioning as a Subject Matter Expert (SME), offering direction to IT and business partners spanning various regions and business segments
Hands-on experience handling incidents and service requests, reducing incident frequency, automating related tasks, and logging activity in ServiceNow across incidents, requests, changes, and problems
Experience working alongside DevOps engineers to troubleshoot problems, track critical metrics, and preserve overall platform stability
Background partnering with enterprise teams to resolve challenges involving infrastructure, storage, databases, cloud, network, and identity management
Experience contributing to service transitions tied to new applications or capabilities, ensuring a smooth, stable shift into business-as-usual support
Working knowledge of JIRA for managing requirements, tasks, validation and testing, and go-live activities across releases
Background maintaining SLAs and customer satisfaction metrics, with a demonstrated habit of proactively pursuing improvements
Fluent English communication skills at a B2 level or higher
We offer
International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

Skills
REST API, Microservices, CI/CD, Jira, Confluence, Documentation

Experience
2+ yrs

Work arrangement
Yes