Foreign Exchange Office Supervisor/Currency Exchange Counter Manager

Position Overview
We are seeking a responsible and customer-focused Foreign Exchange Office Supervisor / Currency Exchange Counter Manager to oversee daily currency exchange operations, manage counter services, and ensure accurate financial transactions. The ideal candidate will have strong knowledge of foreign exchange markets, cash management, and regulatory compliance, with excellent leadership and customer service skills.
Key Responsibilities
Supervise daily foreign exchange counter operations and staff activities.
Manage foreign currency transactions, cash handling, and exchange rate updates.
Monitor currency inventory and ensure accurate cash reconciliation.
Ensure compliance with financial regulations, AML, and KYC requirements.
Provide customers with professional currency exchange services.
Monitor foreign exchange market trends and identify operational risks.
Handle customer inquiries, complaints, and transaction discrepancies.
Prepare daily transaction reports and oversee branch performance.
Requirements
Diploma or Bachelor's degree in Finance, Banking, Accounting, or Business Administration.
Proven experience in foreign exchange, money services, banking, or cash management.
Strong knowledge of foreign currencies, exchange rates, and financial transactions.
Understanding of AML, KYC, and relevant financial regulations.
Excellent numerical, analytical, and problem-solving skills.
Strong leadership, communication, and customer service abilities.
High level of integrity, accuracy, and attention to detail.

Skills
Accounting, Regulatory Compliance

Experience
5+ yrs

Work arrangement
Yes