Escalation Email Support Executive

Company Description
Lawyer Panel | Expert Panel is a growing professional services organization connecting individuals with experienced legal and financial experts across India.
We have a PAN India presence with operations across Noida, Gurugram, Lucknow, Hyderabad, Chennai, Mumbai, Pune, Bengaluru and Kolkata.
Our focus is to provide accessible, reliable and professional assistance to individuals dealing with legal and financial challenges. We believe in delivering customer-centric solutions through effective communication, expert coordination and dedicated support.
Role Description – Escalation Email Support Executive
We are looking for a detail-oriented and customer-focused Escalation Email Support Executive to join our team at our Noida Sector 15 office.
This is a full-time, work-from-office opportunity. The selected candidate will be responsible for handling customer escalations through email, understanding customer concerns, coordinating with internal teams and ensuring timely and effective resolutions.
Key Responsibilities
- Handle customer escalations and complaints through email.
- Draft professional, clear and effective email responses.
- Analyse customer concerns and provide appropriate resolutions.
- Coordinate with internal departments and expert teams.
- Follow up on pending cases until successful closure.
- Maintain proper email records, case updates and daily reports.
- Ensure professional communication and a positive customer experience.
Qualifications & Skills
- Any Graduate.
- 1+ year of experience in Email Support, Customer Support or Escalation Management preferred.
- Excellent written English communication skills.
- Good email drafting and comprehension skills.
- Basic knowledge of MS Excel and MS Office.
- Strong problem-solving and coordination abilities.
- Ability to manage multiple cases and meet deadlines.
Job Details
- Position: Escalation Email Support Executive
- Location: Noida Sector 15, Uttar Pradesh
- Work Mode: Work From Office
- Working Hours: 10:20 AM – 6:00 PM
- Working Days: 6 Days a Week
- Weekly Off: Fixed Sunday
- Salary: ₹15,000 – ₹25,000 CTC (based on experience and interview performance)
Benefits
- PF & ESI
- Paid Leaves
- Quick Appraisal Opportunities
- Fixed Working Hours
- No Overtime / No Late Sitting
Important: Although Lawyer Panel | Expert Panel operates across multiple cities in India, this particular vacancy is exclusively for our Noida Sector 15 office.
Join our growing team and become a part of our professional journey!

Skills
Excel, Customer Support

Experience
1+ yrs

Work arrangement
No