Senior Account Manager

Company Description Esse India is an immigration consultancy based in New Delhi, India, supporting individuals and families exploring opportunities to live, work, or study abroad. The team provides clear guidance on immigration pathways, eligibility requirements, documentation, and application procedures for destinations such as Canada, Australia, Germany, Austria, and Hong Kong, depending on current service offerings. Esse India focuses on transparent processes, personalized support, and clear communication to help clients make informed decisions. The company regularly shares immigration updates, visa information, and application guidance through its online platforms and can be reached via its website and email for further information.
Role Description The Senior Account Manager is a full-time, on-site role based in Canada, responsible for overseeing key client accounts and ensuring a high standard of service throughout the immigration consulting process. This role includes managing client relationships, understanding client goals, and coordinating with internal teams to provide accurate information on visa options, eligibility, and documentation requirements. The Senior Account Manager will monitor application progress, resolve client concerns, and ensure timely communication and follow-up. The position also involves mentoring junior team members, contributing to process improvements, and supporting business growth through client retention and referrals. The role requires maintaining detailed records of client interactions and staying updated on immigration policies relevant to the company’s service destinations.
Qualifications
Demonstrated ability in client relationship management, account management, and stakeholder communication.
Experience in immigration consulting, international education, or related service industries, with strong knowledge of visa and immigration processes.
Proficiency in documentation review, process coordination, and maintaining accurate client records.
Strong skills in problem-solving, conflict resolution, and managing client expectations.
Excellent written and verbal communication skills in English; additional language skills are an advantage.
Ability to work on-site in Bengaluru, manage multiple client accounts, and meet deadlines in a fast-paced environment.
Prior experience in a senior or supervisory role, including coaching or mentoring team members.
Bachelor’s degree in business, management, law, international relations, or a related field preferred.

Skills
Account Management, Documentation

Experience
5+ yrs

Work arrangement
No