Chat Support Executive

Job Description – Chat Support Executive
Company: Charitism
Job Title: Chat Support Executive
Industry: Crowdfunding / Social Impact
Work Mode: Remote
Employment Type: Full-Time
Job Summary
Charitism is looking for a customer-oriented Chat Support Executive to handle customer queries, provide timely assistance, and ensure a smooth communication experience. The candidate will be responsible for resolving queries through chat, guiding users, and maintaining positive relationships with donors, campaigners, and other stakeholders.
Roles and Responsibilities
• Handle customer queries through live chat and other digital communication channels..
• Provide accurate information about campaigns, donations, and platform-related services..
• Assist donors and campaigners with their queries and concerns..
• Resolve customer issues professionally and escalate complex cases when required..
• Maintain proper records of customer interactions and follow-ups..
• Ensure timely responses and a positive customer experience..
• Coordinate with internal teams to resolve customer-related issues..
Required Skills
• Excellent written communication skills in English and Hindi..
• Good typing speed with accuracy..
• Strong problem-solving and multitasking abilities..
• Basic knowledge of MS Office and Google Workspace..
• Ability to handle multiple chat conversations professionally..
• Customer-focused attitude and patience..
Qualification Requirements
• Graduate in any discipline (preferred)..
• Freshers can apply; prior experience in chat or customer support will be an advantage..
• Basic computer knowledge and good written communication skills are required..

Skills
Customer Support

Work arrangement
Yes