Senior Product Specialist

Role Description The Senior Product Specialist at Fly Gabon Holding is a part-time remote role focused on supporting product performance and customer success. This role involves understanding product features in depth, responding to inquiries from customers and internal stakeholders, and providing clear guidance on product use and value. The Senior Product Specialist collaborates with sales and customer service teams to resolve complex issues, gather feedback, and identify opportunities for product improvements. Day-to-day tasks include analyzing product usage and performance data, preparing product documentation or FAQs, participating in virtual meetings, and contributing to training materials for team members. The role also requires maintaining accurate records of customer interactions and ensuring consistent, professional communication across channels.
Qualifications
Candidates should possess strong product specialist experience, including expertise in product positioning and a solid understanding of product lifecycles.
Candidates should possess analytical skills to interpret data, identify trends, and support data-driven recommendations.
Candidates should possess excellent communication skills, with the ability to explain technical concepts clearly to diverse audiences.
Candidates should possess customer service skills to manage inquiries, resolve issues effectively, and maintain high satisfaction levels.
Candidates should possess sales-related skills, such as supporting sales teams with product knowledge and contributing to pre- and post-sales activities.
Experience in remote work, strong organizational skills, and the ability to manage multiple priorities in a part-time schedule.
Proficiency with common productivity tools and CRM or ticketing systems is preferred.
Relevant education or equivalent experience in business, marketing, technology, or a related field is beneficial.

Skills
CRM, Customer Success, Documentation

Experience
5+ yrs

Work arrangement
Yes