Omnissa Workspace Specialist

Location: Bangalore / Chennai / Mumbai
Experience: 9–14 Years
Work Mode: Remote
Shift: 5:30 PM – 2:30 AM (US Shift)
Notice Period: Immediate to 45 Days
Role Overview
We are looking for an experienced EUC / Virtual Desktop Infrastructure Specialist to manage enterprise-level virtual desktop environments, provide advanced technical support, and drive infrastructure troubleshooting and deployment activities.
The individual will be responsible for handling complex L3 escalations, maintaining virtual workspace environments, coordinating with technology vendors, and ensuring seamless delivery of end-user computing services.
Key Responsibilities
Manage and troubleshoot enterprise VDI environments, including large-scale virtual desktop infrastructure deployments.
Handle complex L3-level technical escalations(896) related to virtual desktop access, connectivity, performance, and infrastructure.
Design, implement, and maintain virtual workspace solutions across on-premises and hybrid cloud environments.
Prepare and maintain technical documentation, including High-Level Design (HLD), Low-Level Design (LLD), and solution architecture documents.
Work on desktop virtualization platforms and associated components, including user environment management and identity access solutions.
Perform infrastructure diagnostics, log analysis, root cause identification, and service restoration.
Support Windows Server environments, virtualization infrastructure, and hyper-converged systems.
Collaborate with internal technical teams, customers, and external technology vendors to resolve critical issues.
Coordinate with OEM support teams, including Microsoft and virtualization technology providers, for advanced troubleshooting.
Provide technical guidance, knowledge sharing, and mentoring to junior support engineers.
Participate in technical discussions, service reviews, and continuous improvement initiatives.
Technical Expertise Required
Virtualization & EUC Technologies
Strong hands-on experience with enterprise VDI solutions, particularly Omnissa Horizon / VMware Horizon View.
Practical extensive hands on experience of Omnissa Workspace ONE Access and Dynamic Environment Manager (DEM).
Experience with third-party Identity Management (IDM) integrations.
Expertise in Horizon infrastructure deployment, configuration, administration, and troubleshooting.
Strong understanding of VMware enterprise infrastructure and associated technologies.
Cloud & Infrastructure
Deep work experience of hybrid infrastructure models involving AWS, Microsoft Azure, and on-premises environments.
Good understanding of VMware ESXi, vSphere, and virtualization architecture.
Hands-on exposure to Hyper-Converged Infrastructure (HCI).
Strong Windows Server administration and troubleshooting capabilities.
Networking & Automation
Understanding of TCP/IP, DNS, LAN, network switching, and routing concepts.
Experience with infrastructure log analysis and performance diagnostics.
Basic scripting knowledge to automate routine operational activities.
Mandatory Requirements(min 9+ IT Infrastructure exp).
At least 5+ years of hands-on experience in Omnissa Horizon/enterprise VDI / VMware Horizon.
Strong experience in large-scale Horizon infrastructure deployment and L3 production support.
Current designation / responsibility must be at L3 support level.
Experience in handling complex technical escalations and customer-facing support activities.
Minimum 2 years of stability in an organisation.
Relevant technical education: Engineering / BSc / MCA / MCM with IT specialization or equivalent qualification.
Preferred Certifications
Omnissa Horizon Certification.
VMware VCAP / VCIX – Desktop & Mobility.
AWS or Azure Architecture Certifications.
Communication & Professional Skills
Excellent English communication skills, both verbal and written.
Strong analytical, troubleshooting, and problem-solving abilities.
Ability to prepare technical reports and deliver presentations.
Comfortable interacting with customers, senior stakeholders, and external vendors.
Self-driven professional with a collaborative approach and willingness to mentor junior team members.
Additional Information
This is a remote working opportunity.
Candidates must be comfortable working in US business hours (5:30 PM – 2:30 AM).
Rotational on-call support, including occasional night shifts, may be required.
All interview rounds will be conducted virtually. Face-to-face interaction may be requested depending on candidate location.
Skills: omnissa horizon,vmware view,euc horizon,microsoft technologies,enterprise vdi,vmware horizon,horizon view

Skills
AWS, Azure, Documentation

Experience
5+ yrs

Work arrangement
Yes