Head – Online Sales (D2C & B2B)

Company Description Chakra Glassworks Private Limited is a borosilicate glass blowing specialist based in Agra, Uttar Pradesh, India, operating from Tedi Bagiya Road, Bihari Nagar, Nai Ki Sarai. The company focuses on high-quality glass products for both domestic and international markets. Chakra Glassworks produces for and collaborates with brands such as Lit Pipes USA, Chakra Glass USA, Mr. Vapor USA, and Borotech India. Team members work closely with global partners, giving exposure to diverse markets and product requirements.
Role Description The Head – Online Sales (D2C & B2B) is a full-time remote role responsible for driving digital revenue growth across direct-to-consumer and business-to-business channels. This role oversees online sales strategy, manages e-commerce platforms, and optimizes the customer journey from acquisition to retention. Day-to-day responsibilities include setting online sales targets, monitoring performance, coordinating with marketing for campaigns, analyzing web and sales data, and implementing improvements to increase conversion rates. The role also involves building and maintaining relationships with key online B2B partners, ensuring alignment between product offerings, pricing, and inventory, while collaborating with operations and customer support to deliver a consistent brand experience.
Qualifications
Candidates should possess strong Sales and E-Commerce skills, with experience managing D2C and B2B online channels.
Candidates should possess solid Online Marketing and Web Analytics skills to plan campaigns, track performance, and optimize digital funnels.
Candidates should possess robust Analytical Skills to interpret data, identify trends, and make data-driven decisions.
Relevant experience in digital sales for consumer products, especially in niche or specialty categories, is beneficial.
Proven ability to lead cross-functional teams, manage remote collaboration, and communicate clearly with internal and external stakeholders.
A bachelor’s degree in business, marketing, or a related field, or equivalent practical experience, is preferred.
Experience working with international brands or export markets, and familiarity with e-commerce platforms and CRM tools, is an advantage.

Skills
CRM, Customer Support

Work arrangement
Yes