Email Marketing and Customer Handling

Very Important: Please Read Before Applying
We are looking for an Email and Customer Handling to manage professional email communication, support customers, and support the marketing team. It is suitable for someone who writes clearly, responds thoughtfully and understands that every email represents the company’s reputation.
Key responsibilities
Monitor & manage all customer enquiries of all restaurants based in London and any incoming requests quickly and efficiently.
In charge of all online booking platforms, ensuring they are well-maintained. (Training will be provided)
Handle customer complaints effectively.
Prepare concise reports and recommend improvements.
Overall, assist the marketing team with marketing campaigns, Social Media management, reporting, etc.
Other Specification
Completed Bachelors in Management, Marketing, or Communication.
Excellent written and oral English.
Ability to understand a customer’s concern and provide a helpful solution.
Detail-oriented and highly organised, capable of managing multiple projects simultaneously.
Good attitude and willingness to listen and learn.
Handle any challenging situations well under pressure and resolve them professionally.
Maintain clear communication with different departments.
What you can gain
Practical experience in customer communication and email marketing.
Exposure to campaign planning, data and performance measurement.
Opportunities to improve templates, workflows and customer experience.
Support and feedback as you develop your skills.
Work Type: (Remote) Work from home, occasionally required at the office.
Office location: Old Thimi, Nepal

Skills
Email Marketing

Work arrangement
Yes