Business Development Executive - Gold Loan

Company Description CSB Bank is a century-old private sector bank committed to making financial lives simpler, smarter, and more secure. Serving over 2.5 million customers across India, the bank supports a diverse client base including individuals, SMEs, corporates, and the global Indian diaspora. With an extensive network of 850+ branches and 820+ ATMs pan-India, CSB Bank offers a wide range of personal, business, and NRI banking solutions. The bank combines trusted relationships with modern technology and a caring, customer-focused team to deliver reliable and efficient banking services. CSB Bank provides a stable and growth-oriented environment for professionals looking to build a long-term career in financial services.
Role Description The Business Development Executive – Gold Loan will be responsible for driving growth in the gold loan portfolio through lead generation, customer acquisition, and relationship management. Day-to-day activities include identifying potential customers, explaining gold loan products, conducting preliminary eligibility assessments, and supporting customers through the application and disbursement process. The role involves coordinating with branch staff, ensuring adherence to regulatory and internal compliance standards, and tracking performance against sales targets. The executive will actively participate in local marketing initiatives, engage with community networks, and provide feedback on market trends and customer needs. This is a full-time, on-site role based in Mumbai.
Qualifications
Strong sales and business development skills, with the ability to identify opportunities, generate leads, and achieve targets in a competitive market.
Customer service and relationship management skills, including the ability to build trust, explain financial products clearly, and handle customer queries professionally.
Basic financial and analytical skills, such as understanding loan processes, evaluating customer profiles, and maintaining accurate records.
Communication and interpersonal skills, including clear spoken and written communication, negotiation capability, and effective collaboration with branch teams.
Knowledge of gold loan products or retail lending is preferred; prior experience in banking, NBFCs, or financial services will be an advantage.
Proficiency in local languages and English, and comfort using banking software and standard office applications.
Ability to work on-site in Mumbai, with high levels of integrity, attention to detail, and adherence to regulatory and internal compliance guidelines.
Minimum of a bachelor’s degree in any discipline; relevant certifications in finance or sales will be beneficial.

Skills
Business Development

Work arrangement
No