KYC Operations Manager (Fixed Term 12 months)

This is a in-office role. As a KYC Operations Manager (Fixed Term 12 months) you will be responsible for You will manage Know Your Customer operations and Lead improvements to verification journeys across Entain's core brands.
Reporting to the KYC Head of Department, you will work in the KYC team. This temporary maternity-cover role manages one direct report and represents the team in business meetings and projects
You Will:
Lead Know Your Customer projects from planning through delivery.
Manage daily KYC operations and resolve complex queries raised by teams across the business.
Identify improvements to verification journeys, back-office tools, reporting and onboarding processes.
Work with Product, Technology, Fraud, Risk and Payments teams to deliver process and automation changes.
Use supplier and performance data to improve verification success rates, service quality and operational efficiency
You Have:
Manage and partners across the business
Degree level or equivalent qualifications and/or experience
Experience managing and delivering change.
Experience working at least 3 years in the gaming industry – with a specific focus on KYC / Risk / Fraud experience.
You would have managerial experience, as they will manage the daily operations of the GIB KYC team.
Multi-site operational experience.
Understanding the online marketing incentives offered.
Written and spoken English language skills.
Present Management and Executive summary

Skills
Onboarding

Experience
3+ yrs

Employment type
Full-time

Work arrangement
Hybrid