Technical Support Technician

About the Company
BrainoTech IT Solutions is a global IT services and managed infrastructure company providing end-to-end enterprise technology solutions. The company specializes in supporting distributed organizations with scalable IT operations, end-user support, field engineering, and infrastructure management.
Role Overview
We are seeking a hands-on, customer-focused Desktop Support Engineer to provide technical assistance, troubleshoot hardware and software issues, and ensure the smooth operation of end-user IT systems. The ideal candidate will have experience in desktop support, Windows operating systems, hardware installation, software configuration, and resolving end-user technical issues to maintain efficient day-to-day IT operations.
Key Responsibilities
Provide first- and second-level technical support to end users for desktop, laptop, and peripheral-related issues.
Diagnose and troubleshoot hardware, software, operating system, and connectivity problems.
Install, configure, maintain, and upgrade desktops, laptops, printers, monitors, and other IT peripherals.
Support Windows operating systems, including installation, configuration, updates, and troubleshooting.
Assist users with Microsoft Office applications, email clients, and other business software.
Troubleshoot basic LAN, Wi-Fi, VPN, and network connectivity issues.
Configure user accounts, permissions, and access to IT systems in accordance with company policies.
Perform software installations, updates, patches, and basic system maintenance.
Manage IT support tickets, document troubleshooting steps, and ensure timely issue resolution.
Assist with device imaging, deployment, replacement, and IT asset management.
Escalate complex technical issues to higher-level support teams when required.
Follow standard operating procedures (SOPs) and adhere to IT security policies.
Coordinate with internal IT teams, vendors, and customers to ensure effective technical support.
Required Qualifications
1–2 years of experience in desktop support, IT support, helpdesk, or a related technical environment.
Hands-on experience troubleshooting desktops, laptops, printers, monitors, and other IT peripherals.
Good understanding of Windows operating systems and basic system administration.
Familiarity with Microsoft Office applications, Outlook, and common business software.
Basic knowledge of LAN, WLAN, TCP/IP, DNS, DHCP, and network connectivity troubleshooting.
Experience with software installation, configuration, updates, and hardware replacement.
Familiarity with ticketing systems, remote support tools, and technical documentation.
Strong troubleshooting, analytical, and problem-solving skills.
Good communication and customer service skills, with the ability to assist non-technical users.
Ability to work independently and collaboratively within a technical support team.
Willingness to work in shifts, including nights and weekends, if required.
Relevant certifications such as CompTIA A+, Microsoft certifications, or equivalent are preferred.

Skills
Documentation

Experience
1-2 yrs

Work arrangement
No