Journey Ambassador

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will lead the concierge team in providing personalized and professional service to all guests. As a Journey Ambassador, you’re not just overseeing the daily operations of the concierge desk – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
Previous experience in a concierge or guest service role.
Excellent communication and interpersonal skills, focusing on providing exceptional guest service.
In-depth knowledge of local attractions, restaurants, and events.
Proficiency in English and Japanese; additional languages are a plus.
Ability to work flexible hours, including nights, weekends, and holidays.
Familiarity with hotel property management systems (PMS).
Here’s what you’ll do during a typical day:
Journey Ambassador team: Train, schedule, and cooperate with concierge team members, providing guidance and support to ensure an exceptional guest experience
Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Work arrangement
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