City Manager - Delhi NCR

About GetLook
GetLook brings salon and beauty services to customers’ homes in 12+ Indian cities. Our trained beauty partners deliver salon-quality services at the customer’s doorstep, and we’re growing fast.
The role
You’ll run GetLook in Delhi NCR end to end. Your main levers are supply and fulfilment. If we have enough skilled beauty partners in the right areas, and every booking is delivered on time and done well, the city grows. You’ll own the numbers that make that happen.
You’ll start with two operations executives and build the rest of the city team yourself.
What you’ll own
Supply
Build and grow the beauty partner network in Delhi NCR: sourcing, screening, onboarding and activation
Plan capacity by area, time slot and service category so supply stays ahead of demand
Drive partner productivity, earnings and retention, and cut early churn
Set up partner training and quality checks from scratch so new partners are ready for real bookings
Fulfilment
Make sure every confirmed booking is assigned, served on time and done to standard
Bring down partner-side cancellations, late arrivals and no-shows
Track service quality through ratings, complaints and rework, and fix the root causes, not just the individual cases
Manage partner kits and inventory, plus cash collection and reconciliation
Team
Lead and develop the two operations executives already in the city
Hire and onboard a trainer, plus more team members as the city grows
Set up daily routines, targets and reviews so the team runs without constant escalation
Metrics you’ll own
Fulfilment rate and on-time arrival %
Active beauty partners and partner utilisation
Partner-side cancellation rate
Customer ratings, complaint rate and repeat rate
Partner retention
What we’re looking for
1 to 5 years in city or field operations at a home services, quick commerce or hyperlocal company (Urban Company, Yes Madam, Blinkit, Swiggy, Zepto or similar)
Experience managing a gig or field workforce: hiring, onboarding, performance and retention
Has managed or mentored a small team
Comfortable with data: you track your metrics in Sheets or Excel and act on them daily
An owner’s mindset: you treat the city’s numbers as your own
Why join
You run a full city and build its team from the ground up
Direct exposure to the leadership team
Your work moves the business directly; supply and fulfilment are where growth comes from here
CTC: ₹6 to 8.5 LPA

Skills
Excel, Sourcing, Onboarding

Experience
5+ yrs

Work arrangement
No