Relationship Officer

Company Description Aavas Financiers Ltd. is one of India’s leading retail housing finance companies, focused on enabling homeownership for underserved and unserved segments of society. Established in 2011, Aavas serves more than 250,000 customers through a network of over 400 branches across 14 states, with assets under management exceeding ₹21,000 crore. The company specializes in affordable, accessible, and transparent housing finance solutions, particularly for self-employed and low-to-middle income borrowers who may lack formal income proof. Aavas continues to expand into rural and semi-urban markets, working to bridge the gap between aspiration and access to formal credit. Its mission is to build stronger communities by empowering lives and fulfilling housing dreams under the ethos “Sapne Aapke, Saath Hamaara.”
Role Description The Relationship Officer role is a full-time, on-site position based in Gujarat, India. The Relationship Officer will be responsible for sourcing and acquiring new housing finance customers, building and maintaining strong relationships with existing customers, and supporting them throughout the loan lifecycle. Daily activities include explaining product features and eligibility criteria, assisting with documentation, coordinating with credit and operations teams, and ensuring timely processing of applications. The role also involves conducting field visits, understanding local market dynamics, resolving customer queries, and promoting Aavas’ affordable housing finance solutions in assigned territories. The Relationship Officer is expected to meet sales and portfolio quality targets while adhering to company policies and regulatory guidelines.
Qualifications
Candidates should possess strong Business Relationship Management and Customer Service skills to build trust, manage portfolios, and deliver a positive customer experience.
Candidates should possess foundational Finance knowledge to understand loan products, credit parameters, documentation requirements, and basic risk considerations.
Candidates should possess effective Communication skills, including clear verbal and written communication, active listening, and the ability to explain financial concepts in simple terms.
Candidates should possess Sales capabilities, including lead generation, negotiation, closing skills, and the ability to work toward defined targets in local markets.
Additional beneficial qualifications include familiarity with housing finance or banking, proficiency in local languages and basic English, a valid two-wheeler and driving license for field work, and comfort using digital tools and MS Office.
A graduate degree in any discipline (Commerce, Finance, Business, or related fields preferred), integrity in handling customer information, and the ability to work on-site with field travel are highly desirable.

Skills
Lead Generation, Negotiation, Sourcing, Documentation

Work arrangement
No