Public listing

Oracle Consultant

Tata Consultancy Services (TCS) Mumbai, Maharashtra, India (On-site)

Experience8-12 yrs
Work modeNo
ListedPosted 14 hours ago
SourceLinkedin

Role overview

About the role

Description supplied by the original job listing.

Job Title* Oracle B2C Service (RightNow) Cloud Consultant
Exp: 8-12yrs
Location: Mumbai
JD:
• 8+ years of Oracle RightNow / Oracle B2C Service functional consulting experience.
• Proven experience leading requirements and solution design workshops.
• Strong knowledge of Incident Management, Contact Management, Knowledge Management, Customer Portal, Business Rules, Workspaces, Reporting, and Security.
• Working knowledge of RightNow integrations, APIs, data migration, and customer self-service channels.
• Excellent facilitation, stakeholder management, process mapping, documentation, and presentation skills.
• Higher education or student services experience is preferred

Skills
Documentation

Experience
8-12 yrs

Work arrangement
No

Skills from the listing

Documentation

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