Solutions Architect - Veeva CRM

Role: Veeva CRM Solution ArchitectExperience: 7 yearsLocation: Remote
JD:Key ResponsibilitiesSolution Architecture and DesignLead the technical and solution architecture for Veeva CRM implementations, enhancements, and migration programs.Translate business and functional requirements into scalable solution designs aligned with Veeva CRM capabilities and life sciences commercial processes.Design CRM data models, object relationships, security frameworks, user access, automation, and configuration approaches.Life Sciences, Accelerated. Expertise Delivered.
Define technical solutions for core Veeva CRM capabilities, including HCP/HCO management, call reporting, territory management, product management, sample management, and consent management.Provide solution guidance for Veeva commercial modules, including CLM, Approved Email, Engage, MyInsights, Events Management, and multichannel capabilities.Evaluate business requirements and recommend standard platform functionality wherever possible, minimizing unnecessary customization.Develop and review solution design documents, configuration specifications, technical design decisions, and architectural documentation.Identify technical dependencies, design constraints, integration considerations, and potential implementation risks.Technical Leadership and DeliveryProvide technical leadership to Veeva CRM configurators, developers, and other delivery team members.Review configuration designs and technical solutions to ensure consistency with approved architecture and platform best practices.Remain hands-on with complex configurations, troubleshooting, technical assessments, and proof-of-concept activities.Guide teams on Salesforce and Veeva CRM configuration, including objects, fields, layouts, security, automation, validation rules, and administrative settings.Support technical estimation, work breakdown, and implementation planning.Establish configuration standards, reusable components, design patterns, and quality controls across delivery teams.Review technical deliverables and ensure that configuration activities meet project requirements and quality expectations.Support SIT, UAT, deployment planning, defect resolution, and post-go-live stabilization.Troubleshoot complex platform issues and provide guidance on root cause analysis and resolution.Integration and Data ArchitectureDefine CRM integration requirements and collaborate with integration architects and developers on interface design.Understand data flows between Veeva CRM and related enterprise systems, including MDM, data warehouses, consent platforms, and other commercial applications.Provide architectural guidance on data migration, mapping, transformation, reconciliation, and validation.Support Veeva CRM integrations with products such as Veeva Network, Veeva Align, Vault PromoMats, and external enterprise systems.Review integration designs to ensure alignment with CRM data models, business processes, and technical constraints.Participate in migration assessments and identify configuration, data, and integration dependencies.CRM Migration and Vault CRM TransitionSupport assessments and migration planning for clients transitioning from Salesforce-based Veeva CRM to Veeva Vault CRM.Evaluate existing Veeva CRM configurations, customizations, integrations, and business processes to identify migration considerations.Participate in configuration rationalization, gap analysis, and future-state solution design.Life Sciences, Accelerated. Expertise Delivered.
Develop an understanding of Vault CRM architecture, configuration capabilities, security, data models, and deployment approaches through structured training.Apply existing Veeva CRM commercial process knowledge and solution architecture experience to Vault CRM implementation programs.Collaborate with experienced Vault CRM architects and Veeva teams to understand platform differences and appropriate solution design approaches.Progressively assume architecture responsibilities on Vault CRM implementations as platform proficiency develops.Stakeholder CollaborationWork closely with Business Analysts, Solution Architects, Project Managers, client stakeholders, and offshore delivery teams.Participate in technical design workshops and provide recommendations on solution options and trade-offs.Communicate technical decisions, risks, dependencies, and design considerations clearly to both technical and functional audiences.Collaborate with onshore architects and delivery leadership to maintain consistency across implementation workstreams.Support technical reviews, solution walkthroughs, and knowledge transfer activities.Required Technical SkillsStrong hands-on experience with Salesforce-based Veeva CRM architecture, configuration, and administration.Deep understanding of Salesforce platform capabilities, including data models, object relationships, security, profiles, permission sets, automation, and configuration.Strong understanding of Veeva CRM commercial functionality, including call reporting, account management, territory management, product setup, samples, and consent.Experience designing solutions involving Veeva CRM modules such as CLM, Approved Email, Engage, MyInsights, and Events Management.Ability to develop solution architecture documents, technical designs, configuration specifications, and data flow diagrams.Strong understanding of CRM data architecture, integrations, APIs, and enterprise application dependencies.Experience evaluating technical requirements and recommending configuration versus customization approaches.Knowledge of Salesforce deployment practices, environment management, and release management.Ability to review complex configurations and troubleshoot technical issues.Understanding of life sciences commercial business processes, data governance, and regulatory considerations.Familiarity with data migration, data quality, reconciliation, and integration testing.
Required Experience7+ years of CRM implementation, configuration, or technical consulting experience, including at least 4+ years of hands-on Salesforce-based Veeva CRM experience.Experience serving as a Technical Lead, Solution Architect, or Senior Veeva CRM Consultant on implementation or major enhancement programs.Hands-on involvement in at least two Veeva CRM implementation or significant transformation projects.Demonstrated experience designing CRM solutions and translating business requirements into technical Life Sciences, Accelerated. Expertise Delivered.
architecture.Experience leading or mentoring configurators and developers, including reviewing technical designs and configuration deliverables.Experience working across the full implementation lifecycle, including discovery, design, build, testing, deployment, and hypercare.Experience collaborating with integration, data migration, and enterprise architecture teams.Strong problem-solving, technical leadership, and communication skills.Ability to independently own assigned solution architecture workstreams and escalate risks or design decisions appropriately.Bachelor’s degree in computer science, information technology, engineering, or a related discipline, or equivalent practical experience.Preferred ExperienceExperience supporting global or multi-country Veeva CRM implementations.Experience with Veeva Network, Veeva Align, Vault PromoMats, or other Veeva Commercial products.Exposure to Veeva Vault, Vault CRM, or Vault platform administration.Experience participating in Veeva CRM migration assessments or transformation programs.Salesforce certifications, including Administrator, Platform App Builder, or relevant architecture certifications.Veeva CRM or Vault platform certifications.Experience with CRM integrations, middleware platforms, and enterprise data architecture.Experience leading offshore technical delivery teams supporting US or global clients.Familiarity with Agile delivery methodologies and tools such as Jira, Azure DevOps, or Confluence.Vault CRM Training and Career DevelopmentSlipstream recognizes that experienced Salesforce-based Veeva CRM architects bring valuable commercial domain knowledge, solution design experience, and technical leadership skills that can be applied to Vault CRM.We will provide training and practical exposure to support the transition to Vault CRM, including:Vault platform architecture and core configuration concepts.Vault CRM data models, objects, relationships, and security architecture.Vault CRM commercial functionality and solution design.Vault workflows, lifecycles, business rules, and platform automation.Vault CRM integrations, APIs, and data management.Vault CRM deployment and environment management.Veeva CRM to Vault CRM migration approaches, configuration mapping, and design considerations.Life Sciences, Accelerated. Expertise Delivered.
Hands-on participation in Vault CRM implementation and migration programs.Candidates are not expected to have prior Vault CRM implementation experience or certification. However, they must be willing to invest in developing their Vault CRM architecture skills and progressively take ownership of Vault CRM solution design responsibilities.

Skills
CRM, Azure, Product Management, Agile, Jira, Confluence, Salesforce, Account Management, Documentation

Experience
4+ yrs

Work arrangement
Yes