Relationship Manager

Company Description
Mittsure is one of India's fastest-growing Ed-tech startups, providing digital solutions to schools and institutions. With a focus on empowering schools under NEP 2020, Mittsure partners with organizations to develop products and services for all educational levels. Mittsure Books offers interactive learning tools and free ERP software, enabling schools to manage their activities efficiently. Our mission is to empower schools with advanced educational technology and foster a collaborative learning environment, while our vision is to become a global leader in K12 education.
Role Description
This is a full-time, on-site role for a Relationship Manager located in New Delhi. The Relationship Manager will be responsible for managing and nurturing relationships with existing clients, understanding their needs, and ensuring their satisfaction. Day-to-day tasks include handling client communications, resolving client issues, coordinating with internal teams to deliver solutions, and identifying opportunities for upselling and cross-selling. The Relationship Manager will also develop strategies to enhance client retention and satisfaction.
Qualifications
Strong communication and interpersonal skills
Client relationship management and customer service experience
Problem-solving and conflict resolution skills
Project management and coordination skills
Sales and business development experience
Ability to work independently and handle multiple tasks
Experience in the education sector is a plus
Bachelor's degree in Business, Marketing, Communications, or related field

Skills
Project Management, Business Development, ERP

Experience
5+ yrs

Work arrangement
No