Client Partner

Description
Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.
Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.
Company Culture Guidelines & Values:
We empower and support our colleagues
We commit to client success at every turn
We have the courage to do the right thing
We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
We constantly acquire new skills and learn from our experiences to enhance our collective expertise
The Client Partner role is responsible for both direct client contract value retention as well as growth through contract expansion and the introduction of new products and services solely or through a delivery manager and supporting service delivery team.The responsibility of the role is typically focused on large, multi-site strategic accounts and high upside smaller accounts while supporting upstart, new logo sales accounts. This position is responsible for driving new business within an account base, with defined objectives for account growth, margin.
The primary areas of focus for this role include client satisfaction, revenue growth, account level oversight of delivery managers and onsite teams specific to service delivery, management of current and new business operations, business development for new and existing clients with the overall goal to lead your team to growth and achievement of the executive leadership’s goals and vision.
The account base may include but is not limited to the following employee roles: delivery managers, business unit managers, account managers, project managers, project engineers, automation engineers and validation engineers. The role is expected to guide each unit and all employees to drive solutions and decisions based on Verista mission, vision, and values. The Client Partner is a cross functional leader that must work with the Service Line Team and Executive Leadership Team to develop and ensure quality execution of engineering services and new business opportunities.
The position is to set an example of Verista Culture of hard work, positive attitude, commitment to satisfy the customer, and strong interpersonal skills.
Primary Duties/Job Responsibilities:
Responsible for creating and directing strategy for large or growing accounts including driving and coordinating selling and relationship activities
Responsible for detailed understanding of large, global account client business strategy, drivers, goals and initiatives and translating these into Verista selling opportunities:
Account management with outcome of increased customer satisfaction and increase in retention & account growth
Growth goal responsibility aligned to specific account baseProficient in strategic account management & planning
Manage forecast accuracy on a monthly/quarterly/annual basis
Partner with Service Lines to implement and track strategies that ensure delivery teams meet and exceed sales, utilization, and growth goals
Ensure all engineering projects, initiatives, and processes are in conformance with organization's established policies and objectives.
New Business Development:
Verista is positioned well to grow our business and the Client Partner has primary responsibility in this area including the startup of new accounts or new areas so Verista maintain and improve upon our great name and reputation.
Be open and supportive of resource transfers to and from your business unit to support overall company growth.
Assume the role of Primary Contact for Client Manager and Partner levels (C-level) with the following responsibilities:
Strengthen existing relationships with clients.
Establish new client relationships within existing client area.
Ensure quality of work from the delivery team remains high.
Manage proposal development and volume to keep your team at acceptable utilization levels.
In collaboration with the Service Line Management, drive 95% utilization levels for your entire group including new and transferred resources.
Manage all active and open purchase orders and ensure that units remain funded at all times.
Verify all Service Line Directors are updating resourcing plans and seeking funding prior to full expenditure of existing funding.
Ensure your account personnel are only working on funded projects
Actively manage and document new and existing client opportunities including overall total revenue, forecasts, and resource planning strategies.
Regularly (monthly) visit existing clients and target clients to maintain a presence, obtain feedback, ensure quality, and realize new growth opportunities.
Sales responsibilities:
Responsibility for hitting Sales Quota for growth at assigned Accounts in conjunction with Service Line Director/Senior & Delivery Manager
Manage Salesforce Leads/Opportunities/Bookings with support of Service Line / Senior /Delivery Manager
Maintain sufficient pipeline total and weighted to achieve results (generally total pipeline should be 2-3x the sales required)
Support Verista growth goals at each existing account. Generally, 20% but could be significantly higher or lower depending on account
Ownership of Strategic Account Management Plans in assigned Accounts in direct collaboration with the Service Line / Senior /Delivery Manager
Resourcing responsibilities:
Working closely with other Directors and VP on a weekly basis to identify resource needs and gaps and assigning best resource
Communication with HR Manager and Recruiter about resource needs including skillset required and timing
If necessary, interviewing prospective candidates and making recommendations to VP/COO
Work closely with Sales to make sure we have resourcing in place for potential new/solid opportunities
Work with sales to close identified opportunities and develop account management strategies at new accounts (<12 months)
Manage travel expectations for employees travelling over 50% for over three months
Provide regular updates to the Executive Leadership on resourcing projections, sales, and metrics
Develop strategic partnerships and help develop new accounts, as necessary
Raise awareness within leadership team of those who are unbillable, or who will become unbillable or whose contract ends in less than 3 months
Actively seek and communicate customer feedback – key strengths and improvement areas
Manage team resourcing and outlook to ensure effective and appropriate staffing levels. Clearly and effectively communicate staffing needs (positive or negative) in a timely manner to allow for effective sales
Provide leadership within your group to improve the following areas:
Work with Executive Leadership Team to set goals and expectations for his or her group
Define clear, measurable goals and expectations within your employees’ performance management plans, including working with management to define career paths for supervisory and technical growth opportunities in your team
Promote team concept within own group first, but also within other Service Line groups
Attend quarterly service line meetings with Team Building activities
Challenge employees to do their best. Have high expectations!
Hold employees accountable who do not meet expectations and provide feedback appropriately
Motivate team members to perform at a high level
Develop and build a team environment with high morale and positive corporate culture
Manage and develop strategy for engineering processes, procedures, and training
Focus upon ensuring standards and consistency with each and every employee and client. Verista must focus on providing a consistent, quality service regardless of the client, employee, or their processes
Identify mentors and support mentoring program
Be open to take on and develop new talent
Keep entire team up to date on procedures and training while maintaining billable targets
Be aware of training needs and/or desires for your team and make sure those needs are presented to the Director Quality & Training & respective Service Line Director
Ensure you communicate any feedback or concerns to your manager AND your sub-team representatives
Provide input on marketing, website, and strategies –VP to identify periods and tasks required
Participate as a member of the Lead Team
Perform other duties as assigned
Qualifications:
This position req

Skills
Business Development, Salesforce, Account Management