Supervisor

Company Description TradeIndia.com – Infocom Network Private Limited is a leading online business-to-business (B2B) marketplace that connects buyers and suppliers across a wide range of industries. The company focuses on enabling small and medium enterprises to expand their reach, grow their customer base, and improve their visibility in domestic and international markets. TradeIndia.com leverages technology-driven platforms and services to simplify trade processes and support business growth. Team members work in a dynamic, performance-oriented environment with opportunities to learn, contribute, and advance their careers.
Role Description The Supervisor role at TradeIndia.com – Infocom Network Private Limited is a full-time, on-site position based in Indore. The Supervisor will oversee day-to-day team operations, including task allocation, performance monitoring, and ensuring adherence to company processes and service standards. This role involves coaching and supporting team members, resolving escalated issues, coordinating with cross-functional departments, and ensuring timely completion of targets and projects. The Supervisor will track key performance metrics, prepare regular reports, and recommend process improvements to enhance efficiency and customer satisfaction. The position requires maintaining a professional work environment, fostering collaboration, and ensuring consistent communication between management and the team.
Qualifications
Candidates should possess strong team leadership, people management, and mentoring skills.
Candidates should possess skills in planning, organizing, and monitoring daily operations and performance metrics.
Candidates should possess effective communication, interpersonal, and conflict-resolution skills.
Candidates should possess basic computer literacy, familiarity with web-based platforms, and comfort working with data and reports.
Relevant experience in supervision, operations, customer service, or sales within a corporate or service-oriented environment is beneficial.
A bachelor’s degree in business, management, or a related field is preferred; equivalent experience may be considered.
Ability to work on-site in Indore, manage deadlines, and adapt to changing business needs is required.

Work arrangement
No