EMS Coordinator

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.



Production Manager Williamsburg– Specialty Services Division
Position Overview
The Production Manager for the Specialty Services Division is responsible for overseeing day-to-day field operations in the service area for our Williamsburg VA office.
This role leads a team of supervisors and technicians, ensuring operational excellence, consistent execution of procedures, and high-quality service delivery on all TMP, fire, smoke, and contents-related losses. The Production Manager is accountable for execution, field leadership, training, quality control, scheduling and team performance, while working closely with the Fire Manager and Coordination Manager to ensure alignment across departments.
Key Responsibilities
Operations & Execution
Execute jobs based on approved scope of work
Assign appropriate supervisors and crews based on job complexity and scope
Ensure field teams clearly understand scope, expectations, and timelines prior to starting work
Maintain efficient scheduling and resource allocation to meet production demands
Cross-Department Alignment
Partner with the Fire Manager, who is our fire loss specialist and provides scope direction and training.
Work closely with the Coordination Manager to ensure scheduling, logistics, and communication are aligned
Collaborate with both roles to develop, refine, and roll out procedures and workflows
Ensure consistent communication between field operations, coordination, and estimating to avoid breakdowns
Field Leadership & Support
Provide hands-on field support for complex or high-risk jobs
Troubleshoot production challenges and resolve issues in real time
Identify scope discrepancies and communicate back to the Fire Manager or Coordination manager for alignment or revision
Manage and de-escalate difficult customer situations professionally
Ensure supervisors maintain ownership of jobs from start to completion
Training & Development
Conduct in-field training for supervisors and technicians
Reinforce proper inspection validation and scope execution
Train teams on documentation standards, checklists, and company systems
Coach team members to improve performance, efficiency, and quality
Perform yearly reviews and mid year skill assessments
Quality Control & Auditing
Perform daily audits of jobs completed the previous day
Review documentation including Icat, photos, notes, Docusketch, and scope adherence ,
Ensure work performed matches the scope provided
Identify missed items, gaps, or deficiencies and provide immediate coaching
Ensure files are complete, accurate, and ready for estimating
Storage & Logistics Management
Oversee storage operations and organization
Ensure proper handling, tracking, and documentation of stored contents
Coordinate logistics between job sites, storage facilities, and return deliveries
Scheduling & Resource Management
Manage crew schedules and manpower allocation
Ensure proper coverage for all active jobs
Coordinate equipment
Obtain temporary labor when necessary
Fleet & Equipment Compliance
Ensure all company vehicles undergo weekly inspections
Verify inspections are properly completed and documented in Samsara
Enforce vehicle cleanliness, organization, and readiness standards
Monitor equipment usage, condition, and accountability
Uniform & Professional Standards
Enforce uniform compliance across all team members
Ensure crews present a professional, clean, and consistent appearance
Uphold company standards for conduct and customer interaction
Qualifications
5+ years of experience in restoration, with strong background in contents and structural cleaning
Proven leadership experience managing large, multi-location teams
Strong understanding of fire/smoke restoration scope execution and documentation
Experience working within a structured dispatch and scope-driven environment
Ability to manage multiple projects and priorities across a wide geographic region
Strong problem-solving and decision-making skills
Excellent communication and customer service abilities

Skills
Auditing, Quality Control, Logistics Management, Documentation