Collections Specialist – Healthcare, Full Time (3)

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Job Title: Collections Specialist
About The Company
Our client is a healthcare company that provides medical equipment and rehabilitation solutions for patients.
Job Description
You will manage outstanding accounts and follow up on unpaid balances. You will communicate with insurance companies and other groups to ensure timely payment collection.
Responsibilities Of The Role
Manage outstanding accounts receivable and follow up on overdue payments.
Contact insurance companies, third-party administrators, and other relevant parties to resolve outstanding balances and collect payments.
Investigate unpaid, delayed, or disputed claims and identify the reasons behind payment delays.
Make outbound calls and send follow-up emails to ensure timely payment collection.
Monitor account statuses, maintain accurate collection records, and document all communication and follow-up activities.
Identify discrepancies in payments, invoices, and account balances, and coordinate their resolution.
Work closely with internal billing and administrative teams to address collection issues and improve payment processes.
Follow up on denied or underpaid claims and coordinate the necessary documentation to support payment recovery.
Maintain consistent communication with insurance representatives and clients to resolve outstanding financial matters.
Prepare regular updates on collection activities, outstanding balances, and account statuses.
Ensure all collection activities are handled professionally and in accordance with company policies and applicable regulations.
Required Experience And Qualifications
Previous experience in collections, accounts receivable, or a similar financial position.
Strong verbal and written English communication skills.
Comfortable making outbound calls and following up on outstanding payments.
Strong negotiation, problem-solving, and conflict-resolution skills.
Excellent organizational skills and attention to detail.
Ability to manage a high volume of accounts and prioritize collection activities.
Proficiency with spreadsheets, financial records, and account management systems.
Ability to work independently and meet collection goals and deadlines.
Preferred Skills
Previous experience working with U.S. healthcare insurance companies.
Familiarity with medical billing, insurance claims, and revenue cycle management.
Experience working with Medicare, Medicaid, workers' compensation, or commercial insurance.
Knowledge of third-party administrators and durable medical equipment billing processes.
Experience handling insurance denials, claim disputes, and payment reconciliation.
Previous experience working for a healthcare provider, medical billing company, or durable medical equipment organization.
Personality
Detail-oriented and results-driven.
Software & Tools
Spreadsheets and account management systems.
Schedule
Full-time, Monday–Friday, 9 AM – 5 PM EST.
Salary And Benefits
Payment in USD or Local Currency according to candidate's preference.
Full-time remote opportunity.

Skills
Account Management, Negotiation, Documentation

Work arrangement
Yes