Forward Deployed Engineering Manager

Lead the Future of Dentistry.
Overjet is the global-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. We’re looking for talented people to fulfill our mission, starting with improving oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, there’s no better place to accelerate your career. Come join us!
THE ROLE
Our enterprise customers don't have one workflow. They have hundreds of workflows, a dozen systems, processes that live in people's heads, and business units which each measure success differently. They also have really important missions to serve patients and Overjet exists to help them do this more effectively.
Our enterprise customers are making Overjet the foundation of how they operate. They aren’t treating it as a single tool in a single office. That raises the bar for how we deploy. Every enterprise rollout needs engineers who can integrate with complex systems, earn the trust of clinical and operational leaders, and hold a go-live date across hundreds of locations.
As Forward Deployed Engineering Manager, you’ll build and lead the team that does this work. You’ll manage a group of Forward Deployed Engineers across a portfolio of DSO and payer accounts. You’ll own deployment outcomes for those accounts and stay close enough to the technical work to unblock your team, review architecture, and step in when a deployment is at risk. You’ll also turn what we learn in the field into repeatable playbooks and product improvements, so each enterprise deployment is faster than the last.
This role combines the judgment of an engineering leader with the customer accountability of a deployment owner.
WHAT YOU’LL DO
- Lead and grow the team. Hire, coach, and manage a team of Forward Deployed Engineers. Set a high technical bar, give direct feedback, and build a team culture where engineers own customer outcomes.
- Own deployment outcomes. Be accountable for on-time, high-quality enterprise deployments across your portfolio. Track the metrics that matter: time to go-live, adoption, and customer ROI.
- Staff and prioritize. Match engineers to accounts and balance load across concurrent deployments.
- Stay technical. Review designs and architecture, unblock hard problems, and write code when it’s the fastest path to a result. Expect to spend your time being hands-on.
- Be the senior technical partner to customers. Serve as the escalation point and trusted advisor to technical leaders as well as executives.
- Build the playbook. Standardize how we scope, integrate, launch, and measure enterprise deployments, including integration patterns, data validation, rollout sequencing, and compliant data handling.
- Close the loop with Product. Find the patterns across deployments and partner with Product and Platform Engineering to turn one-off builds into platform capabilities.
- Partner across Overjet. Work closely with Sales, Customer Success, Clinical, and Security and Compliance so customers see one Overjet team aligned in the same direction - we're unstoppable that way.
WHAT WE'RE LOOKING FOR
- You lead from the front. Your team trusts your technical judgment because you’ve done the work, and you still can.
- You hold the outcome. When a deployment slips, you find out why, fix it, and change the process so it doesn’t happen again.
- You develop people. You’ve helped engineers grow into stronger builders, communicators, and customer owners.
- Software engineering experience, including significant time in customer-facing engineering.
- 2+ years managing engineers, including hiring, performance management, and career development.
- A track record of leading complex enterprise deployments or integrations from scoping through go-live and adoption.
- Excellent written and verbal communication with both technical and executive audiences.
- Willingness to travel up to 30% to customer sites.

Skills
Customer Success

Experience
2+ yrs

Employment type
FullTime

Work arrangement
Yes