IT Support

Role Description This part-time remote IT Support role at ZONE INDUSTRIELLE focuses on providing day-to-day technical assistance to internal users. The IT Support professional will respond to help desk requests, diagnose issues with desktop computers and related hardware, and resolve software and network problems. Responsibilities include troubleshooting user access issues, installing and configuring applications, maintaining accurate records of support tickets, and escalating complex problems when necessary. The role also involves guiding users through solutions in a clear, patient manner and contributing to the improvement of support processes and documentation.
Qualifications
Candidates should possess strong Technical Support and Help Desk Support skills to assist users and manage support requests efficiently.Candidates should possess solid Troubleshooting skills to identify, analyze, and resolve hardware, software, and connectivity issues.Candidates should possess experience with Desktop Computers, including setup, configuration, maintenance, and basic hardware diagnostics.Candidates should possess a foundational understanding of Information Technology concepts, systems, and security best practices.Candidates should possess clear written and verbal communication skills, with the ability to explain technical issues to non-technical users.Candidates should possess strong organizational and time management abilities to prioritize multiple part-time remote support tasks.Relevant certifications (e.g., CompTIA A+, ITIL Foundation) or equivalent practical experience are beneficial.Prior experience in a remote IT support or help desk environment is an advantage.

Skills
Documentation

Work arrangement
Yes