Director, Fixed Operations Innovation & Program Development

Director, Fixed Operations Innovation & Program Development
ADMI is looking for an exceptional fixed operations leader who has already proven they can win and is ready to help build what comes next.
This is not a traditional Fixed Operations Director position. We are looking for someone with deep dealership Service experience who can help us create a next-generation program designed to bring Parts and Service together, improve technician productivity and labor utilization, and rethink how fixed operations could work in the future.
What You'll Do
Help design and build ADMI's new fixed operations methodology and program.
Bring deep Service expertise in advising, dispatch, technician workflow, capacity management and shop operations.
Define and interpret key Service KPIs, including labor utilization, productivity, efficiency, throughput, effective labor rate and related performance measures.
Work directly with software developers to translate dealership operations into dashboards, workflows, business rules and technology requirements.
Develop training materials, presentations, assessments, implementation tools, Leader Guides and SME playbooks.
Help train and develop additional ADMI Parts and Service subject matter experts.
Coach dealership leaders and teams, both onsite and remotely.
Present effectively to technicians, managers, dealer principals and senior industry/OEM audiences.
Keep the methodology, software development, training and field implementation aligned as the program grows.
What We're Looking For
Ideally, you've been a successful Fixed Operations Director, Service Director or multi-store fixed operations leader and have:
Significant hands-on Service experience.
Deep knowledge of dispatch, advising, technician workflow and Service KPIs.
Experience successfully leading multiple dealerships or operations.
Strong organizational and project leadership skills.
Comfort working with technology and software development teams.
Strong coaching, training and presentation skills.
A track record of developing people and improving performance.
Just as important, we're looking for someone who loves people, operates with integrity, demands quality and believes speed should never come at the expense of safety or doing what's right for the customer.
You also need to be open-minded. We're not looking for someone to simply teach dealerships to do today's processes better. We're looking for someone willing to question whether the Service Department of the future should operate the way the Service Department operates today.
Why This Opportunity Is Different
ADMI has spent more than 46 years helping advance dealership operations. Now we're preparing to challenge conventional thinking again, this time by looking at Parts and Service as one connected operation.
This is an opportunity to take everything you've learned running successful fixed operations and help turn it into a scalable combination of methodology, technology, training, coaching and analytics.
If you've already accomplished a lot in fixed operations but feel like you're not done making your mark on the industry, we'd like to talk.

Experience
10+ yrs

Work arrangement
Yes