Specialist, Shore Excursion Operations

This position is on – site in our Royal Caribbean Headquarters 1050
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
Royal Caribbean Group’s Celebrity Cruises Shore Excursions team has an exciting career opportunity for a full-time Specialist, Shore Excursions Operations reporting to the Senior Manager, Shore Excursions Operations.
Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.
Position Summary
This position supports the Account Manager, Sr. Analyst and Analyst on the Shore Excursion Operations team with the coordination, administration, and maintenance of the shore excursion tour content. This person will own the management and maintenance of accurate content and records across Master Pricing Sheets, Tour Content Worksheets, Hybris, Agiloft, Fastrack / DocuSign, Riskonnect, ServiceNow, Tour Amendments,
Smartsheet Content, Tour Operator Insurance and Questionnaires, SurveyMonkey, the future SAP Commerce platform, and Knowledge Desk. The Specialist distributes approved tour program information to internal and external stakeholders and provides day-to-day administrative and operational support.
Essential Duties and Responsibilities
Own product and brand management activities for shore excursions and special events in assigned regions, ensuring tour programs are accurately and consistently presented.
Conduct comparative product and pricing analysis and identify niche markets to support product positioning and growth opportunities.
Coordinates the maintenance of shore excursion records and collateral, including tour descriptions, tour content worksheets, contracts, insurance certificates, incident reports, guest comments, tour operator restrictions, pricing masters, and online content.
Compile system, shipboard, shoreside, and performance information for management review; analyze results and recommend courses of action to management.
Distributes approved tour content, pricing, and program information to internal and external channels for sales and promotional purposes.
Provides day-to-day support to call centers and internal and external stakeholders regarding tour program information.
Prepare and update training materials and presentations using approved content.
Coordinates the review and routing of tour content with relevant stakeholders.
Coordinates routine updates with tour operators regarding shuttle programs, tour content worksheets, tour descriptions, and related administrative changes, escalating issues as needed.
Supports site visit preparation and follow-up, as assigned.
Assists with the coordination and maintenance of shore excursion programs in assigned regions for Celebrity Cruises.
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Qualifications and Education
Bachelor’s degree in hospitality, tourism, business administration, or a related field is preferred. Candidates with an associate degree and relevant experience may also be considered.

Skills
Brand Management, SAP