Field Service Technician

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
About the role
Enphase Energy is looking for a Field Service Technician to provide on-site support to our Distribution and Installation Partners. This dynamic, fast-paced role requires owning problems through completion to provide best in class customer service at all times.
What you will do
This position requires regular travel of up to 50%, depending on the assigned territory. Travel may include out-of-state trips, overnight stays, and extended assignments of up to two consecutive weeks.
Service Enphase (internal) PV and storage systems within the assigned territory.
Act as a liaison between the scheduling team and homeowners to coordinate site visits and ensure alignment between Enphase Customer Support and system owners.
Perform onsite testing and diagnostics to evaluate system performance and identify issues.
Perform work on rooftops and elevated structures regularly.
Complete solar maintenance reports and required documentation accurately and in a timely manner.
Perform microinverter maintenance and update the Enlighten monitoring system to reflect all changes.
Utilize standard field tools, including drills, levels, squares, tape measures, ladders, and related equipment.
Install and route conduit, copper piping, and flexible tubing; pull and manage wiring as needed.
Participate in regular safety training and adhere to all company safety protocols.
Maintain tool inventory and adhere to tool management standards.
Respond promptly to customer needs and deliver a high level of customer service.
Always follow OSHA safety standards, prioritizing safety above all other considerations on job sites.
Train and mentor team members on proper installation techniques and best practices.

Skills
Customer Support, Documentation