Inside Sales Representative

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Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.
Job Summary
The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include distributors, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.
Job Location
This position will be at our location in Lebanon, TN.
Job Responsibilities
Receive customer phone calls; provide support to customers (via telephone, fax and e-mail) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations
Provide information about products and generate price quotations and generate sales orders in a timely manner
Refer to product catalogs and specification guides to determine related product uses and applications
Provide support to outside sales force
Review job plans and bidding documents for quotes and developing project summaries for outside sales personnel
Investigate and research all customer inquiries and concerns and follow-up promptly with the customer
Help customers with design ideas/problems; provide customer feedback to management
Retrieve information for Credit Department when needed
Follow all safety regulations
Other duties may be assigned as needed
Job Requirements
High school diploma or equivalent / Bachelor's Degree preferred
Must have some previous sales experience, preferably in the construction industry
Experience with Microsoft Office
Ability to work in a team based environment
Ability to do basic math
Good organizational and problem solving skills
Experience with multi-line phone system
Attention to detail
Ability to multi-task in a fast paced environment
Other duties assigned as needed
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organ

Employment type
Full Time