VP of Operational Strategy & Excellence

Role Description The VP of Operational Strategy & Excellence is a full-time remote role responsible for designing and executing the operational strategy across accommodation and support services. This position oversees end-to-end service delivery, including process optimization, performance measurement, and continuous improvement to enhance resident experience and operational efficiency. Day-to-day responsibilities include reviewing operational data, aligning cross-functional teams, setting KPIs, and implementing strategies to improve quality, scalability, and cost-effectiveness. The role also involves collaborating with finance, consulting partners, and digital strategy teams to support sustainable growth and future expansion beyond Dwarka, Delhi. The VP will mentor operational leaders, establish best practices, and ensure that operations uphold Stuvie Accommodation’s standards of service excellence.
Qualifications
Strong Analytical Skills to interpret operational data, measure performance, and inform strategic decisions.
Demonstrated experience in Strategic Planning to design scalable operations and long-term growth initiatives.
Background in Consulting to lead process improvement, stakeholder alignment, and change management efforts.
Finance skills to manage budgets, assess ROI, and support sustainable operational investments.
Digital Strategy expertise to leverage technology and digital tools for operational efficiency and service delivery.
Proven leadership experience in operations, service delivery, or hospitality/accommodation sectors.
Ability to work effectively in a remote environment, manage distributed teams, and communicate clearly across functions.
Bachelor’s or Master’s degree in Business, Operations Management, Finance, or a related field preferred.

Skills
Process Improvement

Experience
10+ yrs

Work arrangement
Yes