StS Settlements Support Specialist

Job Description
Our Global Business Solutions (GBS) organization is responsible for the design, governance and execution of global processes. Within GBS, the Source to Settle (StS) organization is responsible for ensuring employee purchase orders and supplier invoices and payments are processed timely and efficiently. The StS process includes: Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements and the StS Support.
Reporting to the Manager, StS Settlements, the Specialist, StS Settlements Support is primarily accountable for the end-to-end resolution of failed payments. The position will be part of the Settlements Support team based in Prague, Czech Republic. The Specialist will be responsible for managing failed payment cases for the assigned scope of markets, ensuring timely action, clear communication and accurate documentation. The role requires a strong sense of ownership, curiosity, integrity and collaboration, with technical and process knowledge further developed through training and on-the-job experience.
The role will focus on investigating payment failures, identifying root causes such as bank detail issues, account closures or account name mismatches, coordinating with Business Partners and internal stakeholders, and driving cases through to successful reprocessing or write-off in accordance with compliance requirements, global process design and relevant controls.
In addition to failed payment resolution, the Specialist will also support the execution of Settlements processes as required, helping ensure payment activities are completed timely and accurately in accordance with Settlements SOX controls and collaborating with regional and global Settlements colleagues to maintain a globally consistent way of working.
Primary Responsibilities
Own and manage failed payment cases end-to-end until resolution
Monitor and act on daily failed payment reports and related case queues
Perform root cause analysis on failed payment cases to identify underlying issues and prevent recurrence
Update internal case management tools and maintain accurate, complete and timely case documentation
Communicate professionally and clearly with Business Partners to obtain corrected banking details, confirmations or supporting information
Follow up persistently and appropriately with Business Partners and, where needed, PO owners or other internal contacts to achieve resolution
Collaborate with Vendor Master Data, Supplier Onboarding, SOA, SRD, PO owners, IT and other stakeholders to resolve process defects and data issues
Escalate blockers early and proactively when resolution depends on other teams or approvals
Ensure each case has a clear end point, either successful payment or approved write-off, in line with company governance
Support the preparation of cases for write-off where no resolution can be achieved after required attempts
Execute required Settlements activities as needed to support the team’s broader operational workload
Execute required Settlements and support controls, including relevant SOX controls, where applicable
Adhere to the global process design, policies, compliance requirements and ethical standards
Contribute to the development and maintenance of knowledge articles, templates and training materials
Help ensure global documentation remains accurate, complete and aligned to operational practice and market requirements
Identify recurring issues and improvement opportunities and support continuous improvement initiatives
Support testing and validation of system enhancements or process changes
Maintain a strong focus on service quality, partner experience and operational effectiveness
Collaborate with regional and global colleagues to ensure a consistent approach across markets
Requirements
Minimum of 2 years of demonstrated work experience within a General Accounting and/or Finance Shared Services, and/or Source to Settle area
Fluency in English
Strong understanding of StS activities, and surrounding processes
Proficiency in Microsoft Office Apps (Excel, Word, PowerPoint at a minimum)
SAP Ariba experience
Demonstrated ability to perform root cause analysis, resolve complex payment issues and drive corrective actions to closure
Proven ability to learn quickly, adapt to changing priorities and apply new knowledge effectively in a controlled process environment
Experience in process design and improvement
Excellent attention to detail, problem-solving and analytical skills
Strong technical understanding of our systems to enable resolution of complex issues
Excellent communication and interpersonal skills
Strong organization and time management skills
Continuous improvement and customer service mindset
Effectively work in a team environment – including sharing knowledge and expertise, and giving and receiving feedback, to enable a high performing team
Ability to operate independently and remain focused through change or uncertainty
Bachelor’s Degree in Accounting, Finance, Business Administration or related fields preferred
Our Offer
Exciting work in a great team, global projects, international environment
Opportunity to learn and grow professionally within the company globally
Pension and health (Canadian Medical) contributions
Internal reward system plus referral program
5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport card, Vodafone, Raiffeisen Bank and Foodora discount programs
Up-to-date laptop and iPhone, parking in the garage, showers, refreshments
Competitive salary, incentive pay, and many more
Ready to take up the challenge? Apply now!
Know anybody who might be interested? Refer this job!
Additional location(s) Compensation Information:
Required Skills:
Accounting, Communication, Finance, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Prioritization, SAP Ariba
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
Yes
Travel Requirements:
10%
Flexible Work Arrangements:
Hybrid
Shift:
Not Indicated
Valid Driving License:
No
Hazardous Material(s):
N/A
Job Posting End Date:
11/18/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Skills
Excel, Accounting, Onboarding, SAP, Documentation